At a Glance
- Tasks: Lead AI training and adoption initiatives, creating impactful communications and resources.
- Company: Join Fitch Group, a global leader in financial information services with a culture of innovation.
- Benefits: Enjoy hybrid work, comprehensive health benefits, and continuous learning opportunities.
- Other info: Be part of a diverse team dedicated to leveraging technology for meaningful change.
- Why this job: Make a real impact by driving AI adoption and empowering colleagues across the organisation.
- Qualifications: 5+ years in tech enablement or training, strong communication skills, and AI tool familiarity.
The predicted salary is between 80000 - 100000 € per year.
Fitch Group is currently seeking an AI Adoption and Training Specialist, Associate Director based out of our London office. As a leading global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets.
Fitch’s Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Information Security and Tech & Data Delivery Enablement. Driven by our investment in cutting‑edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter.
AI Enablement and Governance
AI Enablement and Governance is a highly visible, cross‑functional team within Emerging Technology, driving the safe, responsible, and value‑driven adoption of AI across Fitch. We operate across two pillars: AI Governance ensures AI at Fitch is safe, compliant, explainable, and regulator‑ready, while AI Enablement ensures AI at Fitch is adopted, understood, and delivering real business value.
How You’ll Make an Impact
- Communications, Campaigns & Knowledge Hub: Run AI communications, campaigns, and events across written, video, and in‑person formats to increase awareness and informed use of AI at every level of the company. Coordinate internal champions and bring in external speakers to keep the program fresh. Curate Fitch’s AI knowledge hub, a central resource of vetted use cases, prompts, and patterns so every team starts from what already works.
- Training & Capability Building: Build and maintain Fitch’s AI training curriculum spanning AI literacy for everyone, role‑based training, and advanced sessions for power users across business and technology tracks. Integrate content from centre of excellence teams so colleagues see one coherent learning journey.
- Adoption Programs, Change Management & Champions Network: Deliver AI adoption programs to business functions, tailoring the approach to different user groups (Analytical, Commercial, Operations, Technology) and supporting change management for new AI tool rollouts alongside partner teams. Build and run Fitch’s AI champion network and community of practice, working with advocates across business functions to drive adoption, surface needs, and give colleagues a place to share learnings and collaborate.
- Measurement & Value Realization: Track AI usage at Fitch, partnering with analytics teams to establish baseline metrics such as usage, quality, time saved, and business outcomes. Run the voice‑of‑user program (surveys, interviews, champion feedback) to ground the numbers in real experience. Produce adoption and impact reporting to Emerging Technology leadership and senior business stakeholders, showing measurable results of AI initiatives.
You May Be a Good Fit If
- Bachelor’s degree in communications, learning and development, business administration, information systems, or a related field.
- 5+ years in technology enablement, change management, internal communications or learning and development, with hands‑on experience designing role‑based training programs and measuring how well they work.
- Strong, adaptable communication skills with ability to shift style, tone, and level of technical detail fluidly depending on the audience, from junior colleagues to executive leadership.
- Confident presenting, facilitating, and storytelling across multiple formats.
- Hands‑on familiarity with enterprise AI tools (e.g., Anthropic Claude, Microsoft Copilot) with ability to explain their value clearly to non‑technical audiences.
- Experience defining and reporting on adoption or program metrics.
What Would Make You Stand Out
- Genuine passion for AI and emerging technology, and the ability to inspire that same enthusiasm in others through compelling videos, workshops, campaigns, and stories.
- Experience curating internal and external speakers, with judgment about which speakers will land with which audiences and add real value to an event.
- Experience building and running champion networks or communities of practice at scale with a track record of keeping a community of advocates engaged across a large organization.
- Video production, content curation, and storytelling, with experience producing polished internal communications and managing a library of resources for different audiences.
- Ability to distil complex, ambiguous information into structured recommendations that drive senior decision‑making.
- Background in financial services or a similarly regulated industry, with an understanding of how technology adoption intersects with operational, compliance, and reputational considerations.
Why Choose Fitch
- Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long‑term goals.
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
- Supportive Parenting Policies: Family‑friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
- Inclusive Work Environment: A collaborative workplace where all voices are valued, with employee resource groups that unite and empower our colleagues around the globe.
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.
Fitch is committed to providing global securities markets with objective, timely, independent and forward‑looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.
AI Adoption and Training Specialist, Associate Director in London employer: Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
Fitch Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong commitment to employee growth through dedicated training and mentorship programmes, as well as comprehensive health and wellbeing benefits, Fitch empowers its team to thrive both personally and professionally. The company's inclusive environment and focus on community engagement make it a rewarding place for those passionate about leveraging AI technology to drive meaningful impact in the financial services sector.
Contact Detail:
Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land AI Adoption and Training Specialist, Associate Director in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Fitch Group on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into AI tools and trends. Familiarise yourself with the specific technologies mentioned in the job description, like Anthropic Claude and Microsoft Copilot. Being able to discuss these confidently will show you're genuinely interested and knowledgeable.
✨Tip Number 3
Showcase your passion for AI! During interviews, share examples of how you've engaged with AI in your previous roles or projects. Whether it's through training others or implementing new tools, demonstrating your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Fitch Group team and ready to contribute to their innovative culture.
We think you need these skills to ace AI Adoption and Training Specialist, Associate Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI Adoption and Training Specialist role. Highlight your relevant experience in technology enablement and training, and don’t forget to showcase your passion for AI!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your adaptable communication style in your application. Use clear, engaging language that reflects how you’d present to different audiences at Fitch.
Highlight Your Hands-On Experience:Mention any hands-on experience you have with enterprise AI tools and how you've used them to drive value. This will show us that you’re not just familiar with the tech, but you can also explain its benefits to others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Fitch team!
How to prepare for a job interview at Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
✨Know Your AI Tools
Familiarise yourself with enterprise AI tools like Anthropic Claude and Microsoft Copilot. Be ready to explain their value in simple terms, as you'll need to communicate effectively with both technical and non-technical audiences.
✨Showcase Your Communication Skills
Prepare to demonstrate your adaptable communication style. Think of examples where you've tailored your message for different audiences, from junior colleagues to executive leadership, and be ready to share these during the interview.
✨Highlight Your Training Experience
Be specific about your experience in designing role-based training programmes. Share metrics or success stories that showcase how your training initiatives have driven adoption and improved performance in previous roles.
✨Passion for AI is Key
Express your genuine enthusiasm for AI and emerging technologies. Prepare to discuss how you've inspired others through campaigns, workshops, or storytelling, as this passion will resonate well with the interviewers.
