Human Resources Advisor

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics.

HR for Fitch Learning is currently seeking a HR Advisor based out of our Mark Lane and Canary Wharf office. This is a unique opportunity to be a critical member of a small, high-performing HR team supporting circa 300 employees globally. You will be instrumental in both keeping our HR operations running smoothly and shaping our people agenda during a period of significant change and growth. This role offers genuine variety and impact.

How You’ll Make an Impact:

• HR Advisory & Employee Relations: Act as the primary HR advisor for managers and employees across the global business, providing expert guidance on employee relations matters including performance management, conduct issues, grievances, and absence management. Coach and mentor managers through challenging people situations, building their capability and confidence in handling ER matters appropriately. Escalate and collaborate with the Head of HR on high-risk or sensitive matters, providing well-researched recommendations. Manage occupational health referrals, immigration cases, relocations and complex employee lifecycle matters.
• Integration & Transformation Projects: Support the successful integration of our recent acquisition, which may include harmonization of policies, processes, and cultural integration initiatives. Provide support with HR projects that drive the strategic people agenda, including workforce planning, organizational design, talent management initiatives, and employee engagement programs. Contribute to the development and implementation of People and Culture strategies, policies, and procedures that support business growth and operational excellence. Partner with the Head of HR on strategic priorities, providing research, analysis, and recommendations to inform decision-making.
• Operational Excellence & Service Delivery: Own day-to-day HR operations, ensuring seamless execution of HR processes and lifecycle activities, including recruitment, onboarding, probation management, performance cycles, compensation reviews, talent reviews and offboarding. Partnering with Talent Acquisition and HRSC teams to ensure high standards are maintained in service delivery for Fitch Learning. Design, document, and implement standardized HR processes and procedures to drive consistency and governance in service delivery across our global operations, creating clear guidance for managers. Develop and maintain a suite of HR dashboards and reports, utilizing advanced Excel skills to analyze workforce data, identify trends, and provide actionable insights to the Head of HR and leadership team. Be the escalation point for the HR Shared Services Centre (HRSC), providing guidance on non-standard requests and ensuring quality of service delivery. Proactively use data analysis to identify patterns, risks, and opportunities (e.g., attrition hotspots, absence trends, recruitment bottlenecks) and recommend evidence-based solutions. Continuously identify opportunities to improve HR processes, systems, and service delivery, implementing solutions that enhance efficiency and employee experience. Ensure consistency of approach and all HR activities comply with employment legislation, data protection requirements, and internal governance standards across our global locations.

You May Be a Good Fit If:

• Proven HR generalist experience with at least 4-5 years in an HR advisory capacity, ideally in a fast-paced, multi-site or international organization.
• Strong ER capability with experience managing moderate to complex employee relations cases independently with sound judgment and successful outcomes.
• Solid working knowledge of UK employment legislation as a minimum, with experience navigating multi-jurisdictional employment law considerations.
• Strong Excel skills including proficiency with pivot tables, VLOOKUPs, complex formulas, data manipulation, and creating meaningful reports and dashboards from raw data.
• Comfortable working with HR data, identifying trends and insights, and translating numbers into business narratives and recommendations.
• Ability to build credibility with managers at all levels, understand business context, and provide commercially-focused HR advice that balances employee advocacy with business needs.
• Self-starter who can work independently, prioritize effectively, and make good decisions with minimal oversight while knowing when to escalate.
• Exceptional written and verbal communication skills with ability to influence, challenge constructively, and adapt style to audience.
• Comfortable with ambiguity, change, and wearing multiple hats; thrives in entrepreneurial environments rather than needing highly structured processes.

What Would Make You Stand Out:

• Track record of successfully delivering HR projects from conception to implementation, managing multiple workstreams simultaneously.
• CIPD qualified (or equivalent) or working toward qualification.
• Experience in professional services, financial services, or learning/education sector.
• Experience working with HR systems (e.g., Workday, SuccessFactors) and extracting/manipulating data for reporting purposes.
• Experience working in or supporting businesses across multiple countries/regions.
• You can see the big picture and connect it to practical execution.
• You don’t just identify problems; you bring options and recommendations.
• You enjoy creating order from chaos, building frameworks, and seeing consistent processes adopted across the organization.
• You can take complex HR data and present it in compelling, accessible ways that drive leadership decisions.
• Experience working with diverse, global teams and understanding cultural nuances in people management.
• Ability to hold your own with senior stakeholders while remaining approachable and service-oriented.
• You’re energized (not daunted) by the opportunity to build and improve rather than just maintain.
• You can handle competing priorities, shifting demands, and pressure with composure and good humor.

Why Choose Fitch:

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals.
• Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind.
• Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives.

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. Fitch is proud to be an Equal Opportunity and affirmative action employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.