Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a global support team to enhance customer satisfaction and improve processes.
- Company: Leading financial information service provider with a focus on client excellence.
- Benefits: Hybrid work model, professional development, and continuous learning opportunities.
- Why this job: Make a real impact on customer experiences while leading a dynamic team.
- Qualifications: Proven leadership skills and experience in client support.
- Other info: Collaborative environment with opportunities for career growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading financial information service provider is seeking a Senior Director, Head of Client Support to lead and develop a global support team in London. This role focuses on improving customer satisfaction through strategic team leadership, process enhancement, and leveraging data-informed decision-making.
The successful candidate will foster a collaborative environment, ensuring consistent customer experiences and mentoring regional leaders. This position offers a hybrid work model with opportunities for professional development and continuous learning.
Global Head of Client Support & Service Excellence employer: Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
Contact Detail:
Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of Client Support & Service Excellence
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how you can align your experience with their mission of improving customer satisfaction.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully led teams and improved processes in the past. We love hearing about data-informed decisions that made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Global Head of Client Support & Service Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of Global Head of Client Support. Highlight your leadership experience and any relevant achievements in customer satisfaction and team development.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved customer experiences and led teams to success, showing us your passion for client support.
Showcase Your Data Skills: Since this role involves leveraging data-informed decision-making, be sure to mention any experience you have with data analysis or metrics that demonstrate your impact on customer satisfaction and service excellence.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
✨Know the Company Inside Out
Before your interview, dive deep into the company’s mission, values, and recent developments. Understanding their approach to client support and service excellence will help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Senior Director, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration and mentoring regional leaders.
✨Data-Driven Decision Making
Since the role involves leveraging data for decision-making, be ready to discuss specific instances where you've used data to enhance processes or improve customer satisfaction. Highlight any tools or methodologies you’ve employed.
✨Emphasise Continuous Learning
With opportunities for professional development being a key aspect of the role, express your commitment to continuous learning. Share any relevant courses or certifications you've pursued that relate to client support and service excellence.
