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- Tasks: Lead Salesforce enhancements and improve client relationships in a dynamic environment.
- Company: Fitch Solutions, a top provider of financial insights and analytics.
- Benefits: Hybrid work, health benefits, tuition reimbursement, and career development opportunities.
- Why this job: Make a real impact in financial market intelligence while growing your career.
- Qualifications: 3-5 years in business analysis with Salesforce experience preferred.
- Other info: Join a diverse team committed to collaboration and innovation.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries.
Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast‑paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive and you can make a meaningful impact.
Fitch Solutions is currently seeking a Commercial Platforms Associate Director based out of our New York office. The Commercial Platforms Associate Director will partner with business stakeholders and technical teams to identify, analyze, and deliver improvements to our Salesforce platform. This role translates business needs into clear, actionable requirements, prioritises enhancement requests, and ensures solutions are designed and implemented to drive user adoption, data quality, and measurable business outcomes.
How You’ll Make an Impact:
- Intake and triage enhancement requests: Manage the intake process via the backlog tool Jira. Clarify business value, scope, dependencies, and urgency; define acceptance criteria.
- Requirements and process analysis: Conduct discovery sessions, interviews, and workshops with business stakeholders. Document current‑state and future‑state process flows, user stories, and use cases. Propose Salesforce‑native solutions before considering custom development.
- Testing and quality assurance: Change management and enablement: Create user guides and training materials; deliver demos and training sessions as needed. Support go‑live activities and post‑release adoption monitoring as needed.
- Governance and compliance: Adhere to SDLC, change control, and environment management (dev/sandbox/prod). Ensure enhancements meet security, privacy, and regulatory standards.
You May be a Good Fit if:
- 3–5+ years as a Business Analyst or Product Analyst, with at least 2+ years working directly on Salesforce enhancements.
- Hands‑on experience with Salesforce Sales Cloud and/or Service Cloud is a plus.
- Familiarity of the end‑to‑end commercial workflows (lead creation → qualification → opportunity → closed won → renewal) with sales and marketing.
- Familiarity with Salesforce configuration concepts.
- Experience with Agile/Scrum, user story writing, acceptance criteria, and backlog management tools.
- Excellent communication, facilitation, and stakeholder management skills.
- Analytical mindset with strong problem‑solving and prioritisation abilities.
What Would Make You Stand Out:
- Business acumen and user empathy.
- Structured requirements gathering and documentation.
- Cross‑functional collaboration.
- Detail orientation with a focus on outcomes.
- Adaptability in a fast‑paced environment.
Why Choose Fitch:
- Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
- Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long‑term goals.
- Promoting Health & Wellness: Comprehensive healthcare offerings that prioritise a healthy body & mind.
- Supportive Parenting Policies: Family‑first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
- Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives.
Fitch is proud to be an Equal Opportunity and Affluent Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
Associate Director, CRM Operations (London) employer: Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
Contact Detail:
Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, CRM Operations (London)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you fit into their team and can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Associate Director, CRM Operations (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Associate Director role. Highlight your Salesforce experience and any relevant projects you've worked on, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about CRM operations and how your background makes you a perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate analytical thinking and a proactive approach to problem-solving, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Fitch Solutions team!
How to prepare for a job interview at Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud and Service Cloud. Be ready to discuss specific enhancements you've worked on and how they improved user adoption or data quality.
✨Master the Art of Requirements Gathering
Prepare to showcase your skills in conducting discovery sessions and documenting processes. Think of examples where you successfully translated business needs into actionable requirements, as this will be key for the role.
✨Show Off Your Analytical Skills
Be ready to demonstrate your analytical mindset. Prepare to discuss how you've approached problem-solving in past roles, particularly in prioritising enhancement requests and ensuring compliance with governance standards.
✨Communicate Like a Pro
Strong communication is crucial for this position. Practice articulating your thoughts clearly and confidently, especially when discussing cross-functional collaboration and stakeholder management experiences.
