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- Tasks: Manage customer inquiries and provide top-notch service to enhance the customer journey.
- Company: Fitch Autos, a trusted name in vehicle repairs since 1981.
- Benefits: Full-time role with opportunities for growth and development in a supportive team.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Experience in automotive or service industries is a plus; valid driver's license may be required.
The predicted salary is between 30000 - 42000 £ per year.
Fitch Autos has been providing reliable vehicle repairs and servicing since 1981 to the communities of Brownhills, Burntwood, and nearby areas. Known for its excellent workmanship, transparent pricing, and exceptional customer care, Fitch Autos offers an alternative to main dealers with access to full diagnostic tools for well-known brands like VW, Audi, Mercedes, and more. The garage specializes in advanced diagnostics and ensures thorough testing to save customers unnecessary costs. Fitch Autos is proud to deliver quality services tailored to customer needs.
This is a full-time on-site role for a Sales & Customer Experience Specialist based in Brownhills. The role involves managing customer inquiries, providing excellent customer service, and optimizing the customer journey. Additional responsibilities include:
- Facilitating sales
- Offering tailored service recommendations
- Ensuring customer satisfaction
You will also work collaboratively with the team to meet and exceed customer expectations while upholding the company's reputation.
Qualifications
- Strong customer service, communication, and interpersonal skills
- Experience with sales, relationship management, and client care
- Organizational, time management, and multitasking abilities
- Problem-solving aptitude and attention to detail
- Proficiency in relevant computer systems such as CRM software
- Ability to work effectively in a team-oriented environment
- Previous experience in the automotive or service industries is an advantage
- A valid driver's license may be required
Sales & Customer Experience Specialist in Brownhills employer: Fitch Autos
Contact Detail:
Fitch Autos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Experience Specialist in Brownhills
✨Tip Number 1
Get to know Fitch Autos! Research their services and customer care approach. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since the role is all about managing customer inquiries, try role-playing scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will impress them during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fitch Autos team and ready to contribute to their fantastic customer experience.
We think you need these skills to ace Sales & Customer Experience Specialist in Brownhills
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to fit the Sales & Customer Experience Specialist role. Mention how your skills align with our values at Fitch Autos and how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer care shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Fitch Autos!
How to prepare for a job interview at Fitch Autos
✨Know the Company Inside Out
Before your interview, make sure you research Fitch Autos thoroughly. Understand their history, values, and what sets them apart in the automotive industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission of providing exceptional customer care.
✨Showcase Your Customer Service Skills
As a Sales & Customer Experience Specialist, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. Highlight your communication skills and how you can contribute to maintaining Fitch Autos' reputation for excellent service.
✨Demonstrate Problem-Solving Abilities
Fitch Autos values attention to detail and problem-solving aptitude. Think of specific situations where you identified a problem and implemented a solution, especially in a sales or customer service context. This will show that you can handle challenges effectively and keep the customer journey smooth.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the company currently faces. This shows your genuine interest in the position and helps you assess if Fitch Autos is the right fit for you.
