Telesales Account Manager

Company Description At Fit Phone we’re all about helping Boutique Fitness Studios to thrive by bringing more people through their doors! Jan 2025 is expected to be a very busy time for us and our clients and so we are recruiting for roles now! (Part time roles available in other job ads on our company page: https://www.linkedin.com/company/fit-phone ) We handle all the inbound enquiries, connecting with prospective new trialists and members through phone, email, Whatsapp and SMS. With a view to selling introductory packages and getting everything set up for their first visit! Our mission is simple: let our Clients focus on what they do best – providing an amazing in-person fitness experience: while we’ve got their backs by taking care of all the Sales tasks. All leads are warm enquiries, no cold calling and with our Sales philosophy based on Exercise Psychology, we’re here to motivate people into action and ensure we respond to their interest fast! Role Description Imagine yourself working remotely for our Virtual Contact Centre. Your main mission? Close Sales! Responding quickly to inbound leads from the Clients assigned to you. We’re all about speed, so you’ll aim to make that first contact call (through a CRM) within 10 minutes of each lead coming in. As well as carrying out calldrives and followup calls and messages. During calls, enthusiasm and genuine interest in the person making the enquiry will be key. We’re passionate about our Clients and the services they offer, so you’ll bring that knowledge and spark to every conversation. Conducting a thorough needs analysis, you’ll closely follow our Call Flow to identify goals, importance, timeframe and previous barriers before carrying out the appropriate call-to-action for each client, closing the deal in one interaction! Key Skills We are system and process driven so you should be accomplished with various softwares and a fast learner of software and systems, including but not limited to: Highlevel, Mindbody, Glofox,, Google Drive, Slack, Zoom, Stripe, Whatsapp (on PC/Mac). With a keen eye for detail and a desire to understand why and how – and not just what! Friendly and enthusiastic phone manner, able to follow our call flow and maintain control of conversations by asking the right questions and closing with tenacity in one interaction! Reliability and diligence – equally happy working under direction or being left to smash through a call list, 100% accuracy with your communication and knowledge on each client. Able to support colleagues in their client knowledge, liaise with Clients directly and report on Client results internally, with strategies on how to hit targets. Adaptability – you be able to effortlessly switch between representing a particular Client on one call, to another Client on the next. All the information you need will be at your finger tips with the Fit Phone system! Remote UK worker – a good setup with stable internet and a quiet place to work with reliable computer processing power Tenacity and endeavour – it’s a Sales role so you have to bring that fire! We don’t settle for ordinary results for our Clients and your North Star should be: what do I need to make my next sale for each Client Essential Requirements Fast and stable internet A laptop/computer with fast processing speeds 2+ years telesales experience An excellent telesales person who is great with tech or an excellent tech person who is great at telesales! Role Structure Full Time contract (Partime and casual shift Roles also available on other Job listings) Normal working hours: 10am – 7pm Mon – Fri £24K – £30K depending on experience Plus commission of up to 7.5% of revenue generated Start date Jan 2025 Expected Performance Min 25 attempted calls per hour, 1 sales unit per hour How to apply – IMPORTANT Please send through your CV with this application AND email a cover letter to careers@fit-phone.co.uk outlining why you think you are exactly who we are looking for and what appeals to you about the work we do Please note: applications without a cover letter will not be considered and we’re expecting lots of applications for this role and may not be able to respond to all