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- Tasks: Deliver exceptional service and create unforgettable experiences for our guests.
- Company: Four-star adults-only hotel with stunning ocean views and award-winning facilities.
- Benefits: Competitive pay, bonuses, discounts on food, spa treatments, and gym membership.
- Other info: Opportunities for growth and development in a dynamic environment.
- Why this job: Join a vibrant team and enhance your hospitality skills in a beautiful setting.
- Qualifications: Passion for customer service and a friendly attitude.
The predicted salary is between 11 - 12 £ per hour.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- End of Season Bonus – Hourly paid team members will receive 10% of all hours worked between 20th June & 22nd September
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- Friends & Family rates across the group
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards
We are a four star adults only hotel overlooking Fistral Beach, home to award winning Fistral Spa as well as two rosette Dune Restaurant. We cater exclusively for adults and our award winning bar list is the perfect accompaniment to the jaw dropping ocean views. This role has a starting rate of £11.50 per hour. On successful completion of probation period you will receive an increase to £12 per hour and £50 in "love to Shop" vouchers.
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
- To ensure all complaints are minimised and handled professionally as in accordance with our policies
- To work in line with company policies and manuals
- Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets
- Ensure effective control of stock and staff costs in the Restaurant Manager & Supervisor absence.
- To follow all hotel policies as outlined in your training manual: Serve food and drinks, quickly and efficiently, meeting our five star standards.
- Keep up to date with current promotions and new products
- Make customers aware of offers on our great food and drink range
- To assist in any function or events set ups in accordance with procedures
- To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
- Ensure high standards of financial and reporting diligence in accordance with company policy
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required
Waiter/Waitress in Newquay employer: Fistral Beach Hotel
Contact Detail:
Fistral Beach Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/Waitress in Newquay
✨Tip Number 1
Get to know the venue! Before your interview, pop by the hotel or restaurant and soak in the atmosphere. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a waiter/waitress, you'll be interacting with guests all day. Role-play with friends or family to nail down your communication style and ensure you can handle any situation with grace.
✨Tip Number 3
Dress to impress! When you show up for your interview, make sure you look sharp and professional. It’s your chance to make a great first impression, so don’t skimp on the details.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, you’ll get all the latest updates on openings and events!
We think you need these skills to ace Waiter/Waitress in Newquay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond just your experience. A warm and friendly tone can go a long way in the hospitality industry.
Tailor Your Application: Make sure to tailor your application to the role of Waiter/Waitress. Highlight any relevant experience you have in food and beverage service, and don’t forget to mention your ability to provide top-notch customer service!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team at the hotel.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits right there!
How to prepare for a job interview at Fistral Beach Hotel
✨Know the Menu Inside Out
Familiarise yourself with the menu and any special promotions before the interview. Being able to discuss dishes, ingredients, and pairings shows your enthusiasm and readiness to provide excellent service.
✨Showcase Your People Skills
As a waiter/waitress, your ability to connect with guests is crucial. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will demonstrate your interpersonal skills and commitment to hospitality.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the interview. Even if the role is casual, showing that you take the interview seriously reflects your professionalism and respect for the establishment.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel’s culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the environment is the right fit for you.