At a Glance
- Tasks: Deliver exceptional spa treatments and create unforgettable experiences for guests.
- Company: Four-star adults-only hotel with stunning ocean views and award-winning spa.
- Benefits: Generous discounts, complimentary gym access, and rewards for referrals.
- Other info: Flexible hours with extra pay for weekend shifts and opportunities for career growth.
- Why this job: Join a vibrant team and enhance guest wellness while enjoying beautiful surroundings.
- Qualifications: Experience in spa treatments and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
About the hotel
We are a four star adults only hotel overlooking Fistral Beach, home to award winning Fistral Spa as well as two rosette Dune Restaurant. We cater exclusively for adults and our award winning bar list is the perfect accompaniment to the jaw dropping ocean views.
Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years – Dinner for 2, 5 – 15 Years – 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
This advertised rate is applicable to hours worked on weekdays (Monday‑Friday), an additional £2 per hour will be applied to hours worked on weekends (Saturday & Sunday).
Role & Responsibilities
- To provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated, and by treating all clients with individual attention.
- To ensure all treatments are carried out to the highest standards.
- Promote and sell the services of the Spa and Salon and maximise the potential of all sales.
- To work towards retail sales and retail % targets set.
- To ensure treatment rooms and all public areas are kept clean and tidy according to Spa check list and health and safety standards – maintaining the five star level of cleanliness.
- Responsible for maintaining an effective stock control system in your treatment room.
- Monitor the cost of product and correct usage of the products in treatments.
- Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
- To participate in on‑going training programs / Review Audits.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy.
- All other duties as required.
Spa Therapist in Newquay employer: Fistral Beach Hotel
As a Spa Therapist at our prestigious four-star adults-only hotel overlooking Fistral Beach, you will be part of a vibrant and supportive work culture that prioritises employee wellbeing and growth. With exceptional benefits including discounts on spa treatments, food, and accommodation, alongside opportunities for professional development and recognition, we ensure our team feels valued and motivated. Join us to deliver outstanding service in a stunning location, where your contributions are celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist in Newquay
✨Tip Number 1
Get to know the hotel and spa inside out! Familiarise yourself with their services, treatments, and unique selling points. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Spa Therapist, you'll need to connect with clients and colleagues alike. Role-play common scenarios or questions you might face during an interview to boost your confidence.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and keep an eye on any open days or recruitment events. It’s a great way to meet the team and show them your enthusiasm in person.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spa Therapist in Newquay
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa industry shine through. We want to see that you genuinely care about providing top-notch service and making guests feel special.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the role of a Spa Therapist. We love seeing how your background aligns with our values and the specific responsibilities outlined in the job description.
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid slang, but don’t be afraid to let your personality come through. We’re looking for someone who can connect with our guests!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Fistral Beach Hotel
✨Know Your Treatments
Make sure you’re well-versed in the various treatments offered at the spa. Familiarise yourself with the techniques, products, and benefits of each treatment. This will not only show your passion for the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
As a Spa Therapist, providing exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a client. Highlight how you handle complaints and ensure guest satisfaction, as this will resonate well with the interviewers.
✨Dress the Part
First impressions matter! Dress professionally and in a way that reflects the spa's atmosphere. A polished appearance shows that you take the role seriously and understand the importance of maintaining a high standard of presentation.
✨Ask Insightful Questions
Prepare thoughtful questions about the spa’s services, team dynamics, or training opportunities. This demonstrates your genuine interest in the position and helps you assess if the hotel aligns with your career goals.
