At a Glance
- Tasks: Deliver exceptional spa treatments and exceed guest expectations with personalised service.
- Company: Join a four-star adults-only hotel with stunning ocean views and an award-winning spa.
- Benefits: Enjoy discounts on spa treatments, food, and accommodation, plus gym membership and rewards for referrals.
- Other info: Flexible hours with extra pay for weekend shifts and opportunities for professional development.
- Why this job: Be part of a dynamic team in a luxurious setting while enhancing your skills and career.
- Qualifications: Experience in spa treatments and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 € per year.
About the hotel
We are a four star adults only hotel overlooking Fistral Beach, home to award winning Fistral Spa as well as two rosette Dune Restaurant. We cater exclusively for adults and our award winning bar list is the perfect accompaniment to the jaw dropping ocean views.
Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years – Dinner for 2, 5 – 15 Years – 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
This advertised rate is applicable to hours worked on weekdays (Monday‑Friday), an additional £2 per hour will be applied to hours worked on weekends (Saturday & Sunday).
Role & Responsibilities
- To provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated, and by treating all clients with individual attention.
- To ensure all treatments are carried out to the highest standards.
- Promote and sell the services of the Spa and Salon and maximise the potential of all sales.
- To work towards retail sales and retail % targets set.
- To ensure treatment rooms and all public areas are kept clean and tidy according to Spa check list and health and safety standards – maintaining the five star level of cleanliness.
- Responsible for maintaining an effective stock control system in your treatment room.
- Monitor the cost of product and correct usage of the products in treatments.
- Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
- To participate in on‑going training programs / Review Audits.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy.
- All other duties as required.
Spa Therapist in Newquay employer: Fistral-Beach-Hotel-1
As a Spa Therapist at our prestigious four-star adults-only hotel overlooking Fistral Beach, you will be part of a vibrant team dedicated to providing exceptional service in our award-winning Fistral Spa. We offer a supportive work culture with numerous employee benefits, including generous discounts on spa treatments and dining, opportunities for professional growth through ongoing training, and a unique focus on wellbeing that ensures a rewarding and fulfilling career path in a stunning coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist in Newquay
✨Tip Number 1
Get to know the hotel and its vibe! Research Fistral Spa and Dune Restaurant, and understand what makes them special. This way, when you chat with us, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your treatment techniques! We want to see how you deliver those services that exceed guest expectations. Maybe even do a mock treatment with a friend to get comfortable talking about your approach.
✨Tip Number 3
Be ready to talk sales! Since promoting and selling spa services is key, think of ways you've successfully upsold in the past. Share those stories with us to show you're not just about treatments but also about boosting revenue.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Fistral Spa. Don’t miss out on this opportunity!
We think you need these skills to ace Spa Therapist in Newquay
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa industry shine through. We want to see that you genuinely care about providing top-notch service and making guests feel special.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the role of a Spa Therapist. We love seeing how your background aligns with our values and the specific responsibilities outlined in the job description.
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid slang, but don’t be afraid to let your personality come through. We’re looking for someone who can connect with our guests!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Fistral-Beach-Hotel-1
✨Know Your Treatments
Make sure you’re well-versed in the various treatments offered at the spa. Familiarise yourself with the techniques, products, and benefits of each treatment. This will not only show your passion for the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
As a Spa Therapist, providing exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a client. This will demonstrate your commitment to exceeding guest expectations, which is crucial for this role.
✨Understand the Spa's Brand
Research the hotel and its spa services thoroughly. Understand their values, target audience, and what sets them apart from other spas. This knowledge will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Prepare for Sales Questions
Since promoting and selling spa services is part of the job, be ready to discuss how you would approach retail sales. Think of strategies you’ve used in the past to meet sales targets and how you can apply them in this role.
