At a Glance
- Tasks: Welcome guests and deliver exceptional experiences at the World of Wedgwood.
- Company: Join Fiskars Group, a global leader in design-driven brands.
- Benefits: Enjoy flexible hours, free gym access, and staff discounts.
- Other info: Part-time role with great career development opportunities.
- Why this job: Be part of a gold-award winning tourist destination and make every visit extraordinary.
- Qualifications: Friendly attitude, good communication skills, and team spirit are key.
The predicted salary is between 9.9 - 12.1 £ per hour.
At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
We are looking for a Wedgwood Interactor to work within our award-winning tourist destination, World of Wedgwood. World of Wedgwood is the home of Stoke-on-Trent’s most prestigious ceramics brand, Wedgwood, in Barlaston (5 minutes from Trentham). Reporting to the Guest Experience & Accessibility Manager, you will provide a warm welcome and deliver exceptional customer service to create an extraordinary and memorable experience for all visitors to the World of Wedgwood.
To be a successful Wedgwood Interactor you will:
- be approachable and friendly with a ‘can-do’ attitude
- have confidence to interact with all guests, to include children and families, with focus on delivering excellent guest experiences including factory and museum tours
- have the ability to communicate effectively and work well in a team
- have excellent time management and organisation skills, with attention to detail
- have good computer and administrative skills, with confidence using booking systems, tills, emails and digital platforms to support guest enquiries and bookings
- be well-presented with a 'can-do' attitude
Previous experience in a similar role would be advantageous, but not essential.
This is a part time position, working 20 hours over 4 days from 7. Please note that this role involves interaction with guests to include children, young people and vulnerable adults, therefore successful applicants will be asked to complete a Disclosure & Barring Service (DBS) Application.
What we can offer you:
- free onsite gym (accessible 24 hours a day, 7 days a week)
- flexible holidays
- sociable working hours
- free on-site parking
- staff discount within the World of Wedgwood and on products within the Fiskars Group brand portfolio
- pension scheme
- employee assistance programme
If you want to work for a global lifestyle company and a gold-award winning tourist destination, we’d love to hear from you!
Last day of application: 2026-09-04
Wedgwood Interactor employer: Fiskars
Fiskars Group is an exceptional employer, offering a vibrant work culture that champions creativity and innovation while valuing employee well-being. Located in Barlaston, Staffordshire, the company provides competitive compensation, professional development opportunities, and a commitment to work-life balance, ensuring that every team member can thrive both personally and professionally. With a focus on inclusivity and recognition, Fiskars Group empowers its employees to make meaningful contributions to the legacy of iconic brands like Waterford and Wedgwood.
StudySmarter Expert Advice🤫
We think this is how you could land Wedgwood Interactor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Fiskars and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Fiskars and let us see your personality shine through!
We think you need these skills to ace Wedgwood Interactor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Fiskars.
Get Familiar with Our Brand:Before applying, take some time to learn about Fiskars and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Fiskars
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Fiskars.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Fiskars will surely appreciate.
