At a Glance
- Tasks: Lead a luxury retail team, drive sales, and deliver exceptional client experiences.
- Company: Join Georg Jensen, a prestigious Danish design house with a rich heritage.
- Benefits: Enjoy competitive pay, wellness programs, employee discounts, and professional development opportunities.
- Other info: Dynamic work environment with a focus on inclusivity and personal growth.
- Why this job: Shape extraordinary experiences in luxury retail at our iconic New Bond Street boutique.
- Qualifications: Previous luxury retail management experience and strong leadership skills required.
The predicted salary is between 33300 - 40700 £ per year.
At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Georg Jensen, part of the Fiskars Group, is a Danish design house renowned for its timeless Danish aesthetics, superior craftsmanship and visionary collaborations with leading artists and designers. Founded in Copenhagen in 1904 by master silversmith Georg Jensen, the company creates products ranging from jewellery, watches and homeware to silver hollowware and Christmas Collectables.
Georg Jensen is seeking an exceptional Store Manager to lead our flagship New Bond Street boutique. This is an exciting opportunity for an experienced luxury retail leader to drive commercial performance, deliver outstanding client experiences, and inspire a high-performing team while representing one of the world's most prestigious luxury brands.
Key Responsibilities
- Lead the store team to achieve and exceed sales, profitability, and KPI targets.
- Deliver an exceptional luxury customer experience and build lasting client relationships.
- Recruit, coach, and develop a high-performing and engaged team.
- Oversee all aspects of store operations, compliance, and financial controls.
- Ensure outstanding visual merchandising and brand presentation standards.
- Manage stock accuracy, inventory controls, and the security of high-value products.
- Analyse performance data and implement actions to maximise commercial results.
- Act as a brand ambassador for Georg Jensen at all times.
About You
- You will be a commercially focused retail leader with a passion for luxury products and exceptional service.
- Previous management experience within luxury retail, jewellery, watches, fashion, or premium retail.
- Proven track record of delivering and exceeding sales targets.
- Strong leadership, coaching, and team development skills.
- Excellent clienteling and relationship-building abilities.
- Experience managing store operations, stock, and financial controls.
- Strong commercial awareness and analytical skills.
What We're Looking For
- Passion for luxury retail and customer excellence.
- Professional, polished, and confident communicator.
- Results-driven with a strong commercial mindset.
- Highly organised with excellent attention to detail.
- Trustworthy, accountable, and adaptable.
- Committed to maintaining the highest brand standards.
If you are an inspirational leader with a passion for luxury retail and a proven ability to deliver exceptional results, we'd love to hear from you. Join Georg Jensen and help shape an extraordinary experience for our clients at our iconic New Bond Street location.
We offer a performance related commission, contributory pension scheme, cash plan, life assurance and excellent employee discounts across our Vita Brands.
We are committed to protecting your personal data, so we only accept applications through our career website.
For further information, please contact Oliver Steel, London City Manager at oliver.steel@fiskars.com.
Store Manager in London employer: Fiskars
Fiskars Group is an exceptional employer, offering a vibrant work culture that champions creativity and innovation while valuing employee well-being. Located in Barlaston, Staffordshire, the company provides competitive compensation, professional development opportunities, and a commitment to work-life balance, ensuring that every team member can thrive both personally and professionally. With a focus on inclusivity and recognition, Fiskars Group empowers its employees to make meaningful contributions to the legacy of iconic brands like Waterford and Wedgwood.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fiskars, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fiskars!
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fiskars, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fiskars and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fiskars that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fiskars
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
