SAP Release Manager in Stoke-on-Trent

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! We are looking for SAP Release Manager to join our team! In this role, you will own and govern the end-to-end change and release management processes in our Service Integration and Management (SIAM) operating model. You will also coordinate continuous demand management process (JIRA) in SAP continuous development pipeline, as well as ensure governance, predictability, and quality of releases across complex international application landscape, working closely with our internal teams and multiple external service providers.

Key Responsibilities

• Govern change and release management end-to-end in a multi-provider environment with internal and external service delivery teams.
• Develop and maintain standards and common practices, including: Change types and definitions, Approval levels per change type, Notification periods, and operational guardrails.
• Administer the Change Advisory Board (CAB) (agenda, decision capture, follow‑ups, communications).
• Review change records and implementations for completeness, accuracy, and compliance with corporate standards and policy.
• Ensure release planning considers all impacted parties (service providers and internal stakeholders), with proper coordination and scheduling.
• Ensure test integration between service delivery teams is defined and executed appropriately.
• Maintain a holistic view of the release and change calendar, dependencies, and risk across platforms and business processes.
• Understand and communicate likely impacts to both technology and functional stakeholder communities.
• Ensure effective integration with other business and IT processes (e.g., incident/problem, asset/configuration, service operations).
• Define, implement, and monitor metrics for process effectiveness and efficiency; drive stakeholder alignment at process, people, and tool levels.
• Continuously analyze performance data to identify gaps and implement improvements.
• Foster productive partnerships with internal delivery teams and vendors to ensure adherence to service management processes.
• Report and present findings, insights, and actionable recommendations to senior leadership.
• Maintain a broad understanding of technologies used in Fiskars’ environment across infrastructure and applications.

Skills, knowledge & experience

• Experience in managing release/change for SAP and integrated enterprise landscapes (interfaces, dependencies, testing coordination across platforms).
• Strong data-driven operating style: defining and tracking KPIs/OKRs for change success, lead time, emergency change rate, change failure rate, and operational stability.
• Process certification in line of ITIL v4 certification beyond Foundation (or equivalent depth of practice).
• Jira administration/certification and/or strong experience designing workflows, reports, metrics, and governance controls in ITSM.
• Experience working in a SIAM / multi-provider operating model (service integrator mindset, vendor coordination, adherence management).
• Exposure to modern delivery ways of working: Agile/DevOps, release trains, environment management, and automation (e.g., integrating release governance with CI/CD where relevant).
• Commercial and service management acumen: budgeting/chargeback logic, SLA/OLA understanding, and contract or supplier negotiation experience.
• Fluent English skills.

Apply now! Excited about this opportunity? So are we! We are reviewing applications on a continuous basis so please submit your application already today.

Benefits

• Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
• Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.
• Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.
• Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.
• Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
• Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
• Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
• Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.