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- Tasks: Shape and enhance the end-user IT experience through effective communication and knowledge management.
- Company: Join a global leader in innovative solutions with a focus on user-centric IT services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving IT experiences for users across a diverse organisation.
- Qualifications: 5+ years in IT communications and a relevant degree; strong communication skills are essential.
- Other info: Dynamic, multicultural environment with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an IT Manager, End User Experience to join our team! In this role, you will be responsible for shaping and improving the overall end-user IT experience by serving as the connection point between IT teams, business stakeholders, and employees. You lead clear and consistent IT communications, ensuring users understand changes, incidents, and new initiatives while minimizing disruption. You also own Knowledge Management within the ITSM platform, maintaining a high-quality, user-focused knowledge base, driving a culture of knowledge sharing across IT. Through continuous improvement, collaboration, and user-centric practices, the role strengthens trust in the IT services and supports smoother adoption of technology across the entire Fiskars Group.
Key responsibilities
- Manage the Knowledge Management process within the ITSM platform, ensuring content is accurate, current, and easy to consume.
- Develop and maintain high-quality knowledge articles and standards that support self-service and improve resolution.
- Work with IT support teams to identify recurring issues and convert them into actionable knowledge content.
- Promote a knowledge-sharing culture and drive adoption of Knowledge Management best practices across IT.
Qualifications
- Relevant university degree in communications, IT, business, or equivalent professional experience.
- 5+ years of experience in IT communications, change communications, or related roles.
- Strong understanding of IT operations, ITSM, and service delivery concepts.
- Experience communicating during incidents, service changes, or transformations.
- Ability to simplify complex technical topics for non-technical audiences.
- Experience working in a global, multicultural environment.
- Fluent English skills, other languages are an asset.
IT Manager, End User Experience in Middleton employer: Fiskars Group
Contact Detail:
Fiskars Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager, End User Experience in Middleton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for an IT Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT operations and how they communicate changes. This will help you tailor your responses and show that you're genuinely interested in improving the end-user experience.
✨Tip Number 3
Practice your communication skills! As an IT Manager, you'll need to simplify complex topics for non-technical audiences. Try explaining technical concepts to friends or family to get comfortable with it.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy with the 'Apply with LinkedIn' feature. Plus, it shows you're serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace IT Manager, End User Experience in Middleton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Manager role. Highlight your experience in IT communications and knowledge management, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've improved end-user experiences or managed knowledge within IT teams.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and concise. Use straightforward language to demonstrate your ability to simplify complex topics.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Fiskars Group
✨Know Your Stuff
Make sure you brush up on IT operations and ITSM concepts. Familiarise yourself with the latest trends in end-user experience and be ready to discuss how you've improved IT communications in your previous roles.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, prepare examples of how you've simplified complex technical topics for non-technical audiences. Think about specific incidents where your communication made a difference.
✨Demonstrate Your Knowledge Management Expertise
Be ready to talk about your experience with Knowledge Management processes. Share examples of how you've developed high-quality knowledge articles or driven a culture of knowledge sharing in your past roles.
✨Cultural Fit Matters
This position requires working in a global, multicultural environment. Prepare to discuss your experiences in diverse teams and how you adapt your communication style to different audiences.