At a Glance
- Tasks: Welcome guests and deliver a luxury experience in our iconic tea room.
- Company: Join Fiskars Group, a leader in design and hospitality.
- Benefits: Enjoy flexible hours, free gym access, and staff discounts.
- Other info: Part-time role with excellent career growth opportunities.
- Why this job: Be part of an award-winning team and create extraordinary moments.
- Qualifications: Previous hospitality experience and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
We are looking for a Food & Beverage Team Member to work within our iconic Wedgwood Tea Room at our award-winning tourist destination, World of Wedgwood. World of Wedgwood is the home of Stoke-on-Trent’s most prestigious ceramics brand, Wedgwood, in Barlaston (5 minutes from Trentham). Reporting to the Restaurant Manager, you will welcome all guests and deliver the ultimate luxury experience. You may also be involved in delivering exciting events and conferences.
To be a successful Food & Beverage Team Member you will:
- preferably have previous experience of working in a hospitality role, ideally within a similar environment
- demonstrate confidence and enthusiasm in meeting, greeting and building a rapport with guests
- be confident (or a quick learner) in using Gamma, Collins & Hospitality systems for bookings and ticket handling
- possess an eye for detail and be focused on delivering excellent customer service standards
- have the ability to communicate effectively and work well in a team, including the wider World of Wedgwood team
- be well presented with a ‘can-do’ attitude
This is a fixed-term part time role until September 6th 2026 (which may potentially be extended) working 10 hours per week over 2 days from 7, predominately on Saturday and Sunday. (Evening work may be required on occasion by prior arrangement).
What we can offer you:
- free onsite gym (accessible 24 hours a day, 7 days a week)
- flexible holidays
- sociable working hours
- free on-site parking
- staff discount within the World of Wedgwood and on products within the Fiskars Group brand portfolio
- pension scheme
- employee assistance programme
Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.
Food & Beverage Team Member employer: Fiskars Group
At Fiskars Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and employee well-being. As a Food & Beverage Team Member at the iconic World of Wedgwood in Barlaston, you'll enjoy flexible working hours, competitive compensation, and numerous benefits including a free onsite gym and staff discounts, all while contributing to a luxury experience for our guests. Join us to grow professionally in a supportive environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Team Member
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Fiskars Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Fiskars Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Fiskars Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Fiskars Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Fiskars Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Fiskars Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
