At a Glance
- Tasks: Deliver exceptional customer experiences by managing orders and solving problems in a fast-paced environment.
- Company: Join Fiskars Group, a globally recognised brand with a rich heritage of design and innovation.
- Benefits: Enjoy hybrid work flexibility, competitive pay, health benefits, and professional development opportunities.
- Other info: Dynamic work culture with excellent career growth potential.
- Why this job: Be part of a team that values creativity and collaboration while making everyday moments extraordinary.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 € per year.
At Fiskars Group, we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
We are currently looking for a Customer Service Specialist to join our team in Middleton, Wisconsin. In this role, you’ll play a critical part in delivering an exceptional customer experience by managing orders, solving problems, collaborating cross-functionally, and ensuring customers receive the support they need in a fast-paced environment.
What You’ll Do
- Manage customer orders for assigned accounts from order entry through fulfillment
- Ensure customer timelines and requirements are met while proactively resolving issues
- Publish weekly sales order reports including confirmations and analysis for customers and sales teams
- Partner closely with Demand Planning and Supply Planning teams to address product availability and timing constraints
- Maintain and update system data to ensure accuracy and integrity within the ordering process
- Review customer routing guides to align shipping and product requirements while minimizing fines and shortages
- Monitor customer metrics and identify opportunities for process improvements, including:
- Service Metrics
- Fines & Shortages
- Zero Touch Orders
- Build strong partnerships across functions to support customer success
- Adapt to changing priorities while managing deadlines and maintaining a high level of service
What We’re Looking For
- Education: Associate’s Degree; Bachelor’s Degree preferred
- Experience & Skills: 1–3 years of customer service or office experience preferred
- Strong Microsoft Office skills, especially Excel and PowerPoint
- SAP experience preferred
- Experience supporting sales teams and cross-functional teams preferred
- Strong written and verbal communication skills
- Excellent attention to detail and organizational skills
- Ability to thrive in a fast-paced, changing environment
- Team-oriented mindset with strong follow-through
- Ability to manage strict timelines and priorities effectively
Why Join Fiskars Group?
- Hybrid work flexibility (3 days onsite, 2 remote)
- Opportunity to work for a globally recognized consumer goods company
- Collaborative and supportive team environment
- Career growth opportunities within a global organization
- Be part of a company with a strong heritage of innovation, sustainability, and design
If you’re someone who enjoys creating positive customer experiences, solving challenges, and working collaboratively across teams, we’d love to hear from you.
Benefits
- Competitive Compensation
- Health and Wellness programs
- Work-Life Balance with flexible work arrangements
- Professional Development opportunities
- Future Planning with retirement contribution matching
- Employee Support services
- Inclusive and Diverse Environment
- Recognition and Rewards programs
- Vested Interest through Employee Share Purchase Plan (ESPP)
- Employee Discounts on products
Fiskars Group is an equal opportunity employer. We believe diversity in our workforce is essential to a successful business. We condemn any form of racism and discrimination. We support and stand with those who speak out and seek justice. We strive to be a diverse and collaborative environment.
Customer Service Specialist employer: Fiskars Group
Fiskars Group is an exceptional employer that champions a collaborative and supportive work culture, offering hybrid work flexibility and a commitment to employee well-being. With a strong focus on professional development and career growth opportunities within a globally recognised consumer goods company, employees are empowered to thrive both personally and professionally. Join us in Middleton, WI, where your contributions will be valued, and you can be part of a legacy of innovation and design that makes everyday life extraordinary.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues to let them know you're on the hunt for a Customer Service Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching Fiskars Group and its products. Familiarise yourself with their customer service approach and think about how your skills can contribute to making everyday extraordinary for their customers.
✨Tip Number 3
Practice common interview questions related to customer service. Think about scenarios where you've solved problems or improved processes, as these will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Fiskars team and contributing to their mission.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience and skills that align with what we’re looking for, like your customer service background and attention to detail.
Showcase Your Communication Skills:Since strong written and verbal communication is key for this position, don’t shy away from demonstrating these skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Highlight Teamwork Experience:We love a team player! Share examples of how you’ve collaborated with others in previous roles. This could be working with sales teams or cross-functional groups, as it shows you can thrive in our collaborative environment.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at Fiskars Group
✨Know the Company Inside Out
Before your interview, take some time to research Fiskars Group. Understand their products, values, and recent innovations. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Specialist, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Be ready to discuss how you can bring that same level of service to Fiskars.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would manage customer orders, resolve conflicts, or adapt to changing priorities. Practising these scenarios can help you articulate your thought process clearly.
✨Highlight Your Teamwork Experience
Fiskars values collaboration across functions. Share specific instances where you worked with cross-functional teams to achieve a common goal. Emphasise your team-oriented mindset and how you can contribute to a supportive environment at Fiskars.
