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- Tasks: Shape and enhance IT communications for a seamless user experience.
- Company: Join Fiskars Group, a leader in design-driven brands since 1649.
- Benefits: Enjoy competitive pay, wellness programmes, flexible work, and professional growth opportunities.
- Why this job: Make a real impact by improving IT experiences for users globally.
- Qualifications: 5+ years in IT communications; strong skills in simplifying tech for all.
- Other info: Be part of a diverse team that values your unique perspective.
The predicted salary is between 36000 - 60000 £ per year.
At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
We are looking for an IT Manager, End User Experience to join our team! In this role, you will be responsible for shaping and improving the overall end-user IT experience by serving as the connection point between IT teams, business stakeholders, and employees. You lead clear and consistent IT communications, ensuring users understand changes, incidents, and new initiatives while minimizing disruption. You also own Knowledge Management within the ITSM platform, maintaining a high-quality, user-focused knowledge base, driving a culture of knowledge sharing across IT. Through continuous improvement, collaboration, and user-centric practices, the role strengthens trust in the IT services and supports smoother adoption of technology across the entire Fiskars Group.
Key Responsibilities
- Own and develop the IT communications framework, principles, and guidelines
- Plan and execute communications related to IT services, incidents, changes, and projects
- Ensure timely, clear, and audience-appropriate communication during major incidents and service disruptions
- Support change management by enabling effective communication for IT changes and new solutions
- Coordinate IT communication across multiple channels (e.g. intranet, email, Teams, service portals)
- Translate complex IT and cyber security topics into clear, user-friendly messages
- Collaborate with internal stakeholders such as Corporate Communications and HR to align messaging and tone
- Measure and continuously improve the effectiveness of IT communications
- Manage the Knowledge Management process within the ITSM platform, ensuring content is accurate, current, and easy to consume.
- Develop and maintain high-quality knowledge articles and standards that support self-service and improve resolution rates.
- Partner with IT support teams to identify recurring issues and convert them into actionable knowledge content.
- Promote a knowledge-sharing culture and drive adoption of Knowledge Management best practices across IT.
Qualifications
- Relevant university degree in communications, IT, business, or equivalent professional experience
- 5+ years of experience in IT communications, change communications, or related roles
- Strong understanding of IT operations, ITSM, and service delivery concepts
- Experience communicating during incidents, service changes, or transformations
- Ability to simplify complex technical topics for non-technical audiences
- Experience working in a global, multicultural environment
- Fluent English skills, other languages are an asset
Apply now! Excited about this opportunity? So are we! We are reviewing applications on a continuous basis so please submit your application already today!
Last day of application:
At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:
- Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
- Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.
- Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.
- Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.
- Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
- Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
- Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
- Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.
Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.
Pioneering design to make the everyday extraordinary. Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars.
BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites.
BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million.
Read more: fiskarsgroup.com
IT Manager, End User Experience in Barlaston employer: Fiskars Group
Contact Detail:
Fiskars Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager, End User Experience in Barlaston
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fiskars Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their culture and values. Dive into their website and social media to get a feel for what makes Fiskars tick. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since the role focuses on IT communications, be ready to demonstrate how you can simplify complex topics. Maybe even prepare a mock presentation to showcase your style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Fiskars Group.
We think you need these skills to ace IT Manager, End User Experience in Barlaston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Manager role. Highlight your experience in IT communications and change management, as these are key for us at Fiskars Group.
Showcase Your Communication Skills: Since this role is all about clear communication, give examples of how you've simplified complex IT topics for non-technical audiences. We want to see your ability to connect with users!
Demonstrate Your Knowledge Management Experience: Talk about any experience you have with managing knowledge bases or ITSM platforms. We value a culture of knowledge sharing, so let us know how you've contributed to that in your previous roles.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with Fiskars Group!
How to prepare for a job interview at Fiskars Group
✨Know Your Stuff
Make sure you understand the key responsibilities of the IT Manager role, especially around IT communications and knowledge management. Brush up on ITSM concepts and be ready to discuss how you would improve user experience and communication strategies.
✨Showcase Your Communication Skills
Since this role heavily involves communication, prepare examples of how you've simplified complex IT topics for non-technical audiences in the past. Think about specific incidents where your communication made a difference during service disruptions or changes.
✨Be Ready to Collaborate
Fiskars Group values collaboration across teams. Prepare to discuss how you've worked with different stakeholders, like HR or Corporate Communications, to align messaging. Highlight any experiences where you’ve successfully driven a culture of knowledge sharing.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the company’s culture and their approach to IT services. Inquire about their current challenges in IT communications or how they measure the effectiveness of their knowledge management processes.