Support Officer North West England

A career with the Fishermen’s Mission is one where you can make a real difference to the lives of fishermen and their families in the UK. Support Officer North West England Join us as a Support Officer and make an impact. We’re looking for someone who is curious, motivated, and ready to contribute to meaningful work. In this role, you’ll collaborate with a diverse group of people, learn new skills, and help deliver outcomes that matter. Whether you’re experienced or looking to grow, we value fresh perspectives and a willingness to learn. What you’ll do * Work in a supportive and inclusive environment where everyone is valued * Develop your skills through hands‑on experience and ongoing learning * Contribute ideas that shape how we work and grow * Balance independent tasks with collaborative teamwork We welcome applicants from all backgrounds and experiences. If you’re interested in making a difference and being part of a team that supports your development, we’d love to hear from you. Role Summary This role will work closely with a well‑established client base in the Fleetwood area, including former fishermen and fishermen’s widows, fishing families, as well as a small number of active fishermen across Cumbria. As a Support Officer, you’ll have the opportunity to make a real difference by helping people navigate challenges, access support, and improve their wellbeing. Key Responsibilities 1. Carry a client case load 2. Build connections with local organisations 3. Outreach to Harbours 4. Facilitate client events 5. Support the delivery of a National Fishing Remembrance Day service in your area 6. Support fundraising activities across the area 7. Health and Safety responsibilities Essential Skills and Experience * Experience in supporting vulnerable individuals (whether through health, age, poverty or circumstance) to achieve positive outcomes both face to face and remotely * Supported individuals across at least two of the following areas: assessing complex needs, completing grant applications on behalf of individuals, accessing public funds, making referrals, signposting to other organisations, mental health support, physical health support * Excellent organisational and planning skills * Excellent communication skills, both written and verbal * Ability to work independently, prioritising work and knowing when to seek support * Experience in using CRM systems * Excellent IT skills with good knowledge of Microsoft 365 * Ability to establish and maintain excellent relationships across a broad range of client, stakeholder and partner organisations * Ability to work within the Christian Ethos of the Fishermen’s Mission * Full UK driving licence and ability to use own car for business travel (expenses reimbursed) Desirable Skills and Experience * Experience of working within a charity or not for profit organisation * Practicing Christian * Experience of speaking to a range of audiences about the work that you do, the benefits and impact * Knowledge of the UK benefits system * Experience of undertaking community fundraising * Experience of completing risk assessments * Mental Health First Aid Certification * First Aid at Work Certification * Understanding and experience of safeguarding procedures * Knowledge of key issues impacting current and former fishermen and their families Learn more We recruit safely, have a commitment to diversity, and want to make sure you know what to expect from our application and interview process. #J-18808-Ljbffr