Associate Service Delivery Management Specialist
Associate Service Delivery Management Specialist

Associate Service Delivery Management Specialist

London Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Assist clients with inquiries and produce insightful reports in a dynamic team.
  • Company: Join a leading private money manager known for exceptional client service and personalised investing.
  • Benefits: Enjoy 28 days annual leave, top-tier health plans, gym subsidies, and a supportive work environment.
  • Why this job: Be part of a meritocratic culture that values your ideas and fosters professional growth.
  • Qualifications: Fluent in Swedish and English, with strong communication skills and a commitment to quality.
  • Other info: This is an in-office role with potential for hybrid work based on performance.

The predicted salary is between 28800 - 43200 £ per year.

As a Swedish Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world\’s preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm. Partner directly with top banks (who are our custodians) to assist with administrative and operational tasksGain exposure to other European countries\’ businessesHelp Investment Counsellors with relationship management by working with existing clients on operational inquiriesHelp produce reports based on the current situation of prospective clientsBe a direct contact or expert in multiple subjects to develop your skills once you assume more responsibilityReport to your client Service Team Leader who will aid in your on-the-job training and professional developmentYour Qualifications:A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus)Native/Fluent Swedish and English skillsYou can connect with a wide array of audiences by phone and email with a focus on client serviceWork well in a collaborative, team-oriented settingCommitment to maintain quality of work while sticking to a timelineWhy Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidaysEnhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees$10,000* fertility, hormonal health and family-forming benefitA retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributionsGym subsidy of up to £50 per monthEmployee Assistance Program and other emotional wellbeing servicesA collaborative working environment that practises ongoing training, educational support and employee appreciation eventsThis is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

Associate Service Delivery Management Specialist employer: Fisher Investments

Fisher Investments is an exceptional employer, offering a vibrant and supportive work culture where employees are encouraged to innovate and grow. With comprehensive benefits including generous leave, top-tier health plans, and a strong commitment to professional development, we empower our team members to thrive both personally and professionally. Located in a dynamic environment, our focus on meritocracy ensures that your contributions are recognised and rewarded, making it a fulfilling place to build your career.
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Contact Detail:

Fisher Investments Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Associate Service Delivery Management Specialist

✨Tip Number 1

Familiarise yourself with the company’s values and client service philosophy. Understanding how they prioritise client relationships will help you align your approach during interviews and discussions.

✨Tip Number 2

Brush up on your Swedish and English communication skills, especially in a professional context. Being able to demonstrate fluency in both languages will be crucial when connecting with clients.

✨Tip Number 3

Prepare examples of how you've improved processes or solved problems in previous roles. This will showcase your proactive attitude and ability to contribute positively to the team.

✨Tip Number 4

Network with current or former employees of the company on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that may help you stand out during the application process.

We think you need these skills to ace Associate Service Delivery Management Specialist

Fluent in Swedish and English
Client Relationship Management
Strong Communication Skills
Problem-Solving Skills
Attention to Detail
Time Management
Report Generation
Process Improvement
Team Collaboration
Adaptability
Customer Service Orientation
Analytical Skills
Proficiency in Microsoft Office Suite
Ability to Work Under Pressure

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in client service and operational inquiries. Emphasise your fluency in Swedish and English, as well as any previous roles that involved relationship management.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as the focus on client service and process improvement.

Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully improved processes or proposed solutions in past roles. This will demonstrate your proactive approach and fit for the energetic environment described.

Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and commitment to quality work.

How to prepare for a job interview at Fisher Investments

✨Showcase Your Language Skills

Since fluency in Swedish and English is crucial for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.

✨Emphasise Client Service Experience

Highlight any previous experience you have in client service roles. Be ready to discuss specific examples where you successfully managed client inquiries or improved processes. This will show your potential employer that you understand the importance of client relationships.

✨Prepare Questions About Process Improvement

The job encourages asking questions and proposing fresh solutions. Prepare thoughtful questions about current processes and think of suggestions you could offer. This demonstrates your proactive attitude and willingness to contribute to the team.

✨Understand the Company Culture

Research the Fisher organisation's values and approach to client service. Be ready to discuss how your personal values align with theirs. Showing that you understand and appreciate their culture can set you apart from other candidates.

Associate Service Delivery Management Specialist
Fisher Investments

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