At a Glance
- Tasks: Manage daily tasks and collaborate with top banks in a dynamic environment.
- Company: Join a leading private money manager focused on client-first service.
- Benefits: Enjoy 28 days annual leave, health benefits, and a retirement pension plan.
- Other info: Experience a collaborative culture with ongoing training and employee appreciation events.
- Why this job: Fast-track your career with merit-based progression and professional development.
- Qualifications: Fluent in Swedish and English, with a degree in Finance, Economics, or Business preferred.
The predicted salary is between 28800 - 43200 £ per year.
As a Swedish Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. You are encouraged to ask questions, improve processes, and propose fresh solutions. We base your evaluation performance on meritocracy and invest in employee development to help progression and growth within the firm.
The Day-to-Day:
- Partner directly with top banks (who are our custodians) to assist with administrative and operational tasks
- Gain exposure to other European countries' businesses
- Help Investment Counsellors with relationship management by working with existing clients on operational inquiries
- Help produce reports based on the current situation of prospective clients
- Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility
- Report to your Client Service Team Leader who will aid in your on-the-job training and professional development
Your Qualifications:
- A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus)
- Native/Fluent Swedish and English skills
- You can connect with a wide array of audiences by phone and email with a focus on client service
- Work well in a collaborative, team-oriented setting
- Commitment to maintain quality of work while sticking to a timeline
Why Fisher Investments Europe:
The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians.
It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:
- 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
- 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
- Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees
- $10,000 fertility, hormonal health and family-forming benefit
- A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
- Gym subsidy of up to £50 per month
- Employee Assistance Program and other emotional wellbeing services
- A collaborative working environment that practises ongoing training, educational support and employee appreciation events
This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
Fisher Investments Europe is an equal opportunity employer.
Swedish Client Service Associate in London employer: Fisher Investments Europe
Fisher Investments Europe is an exceptional employer, offering a collaborative and supportive work culture that prioritises employee growth and wellbeing. As a French Wealth Solutions Associate, you will benefit from comprehensive training, generous leave policies, and a robust benefits package, including top-tier health coverage and a strong retirement plan. Located in a dynamic environment, you'll have the opportunity to make a meaningful impact while working alongside dedicated professionals committed to client success.
StudySmarter Expert Advice🤫
We think this is how you could land Swedish Client Service Associate in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fisher Investments Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fisher Investments Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Swedish Client Service Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fisher Investments Europe:Your cover letter is your chance to shine! Tell us why you want to work at Fisher Investments Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fisher Investments Europe!
How to prepare for a job interview at Fisher Investments Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
