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- Tasks: Provide second-line IT support for core business applications and ERP systems.
- Company: Join Fisher German LLP, a supportive and innovative tech team.
- Benefits: Generous holiday scheme, mental health support, and volunteering leave.
- Why this job: Make a real impact while developing your technical skills in a collaborative environment.
- Qualifications: Relevant IT qualification and experience with ERP systems preferred.
- Other info: Enjoy hybrid working and opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
We’re hiring a Second Line Support Engineer to join our Development Team. This role will focus on delivering second‑line support for our core business applications, including internally developed systems and our ERP platform.
Key responsibilities
- Provide IT support for technical issues across Fisher German’s core business applications, including internally developed systems.
- Triage, log, and update issues using our ITSM platform (Freshservice) and our development tracking tool (Jira).
- Work collaboratively to investigate and resolve issues affecting core business applications.
- Deliver second‑line support for our ERP platform (Access Group – Dimensions and FocalPoint).
- Escalate support requests to third‑party vendors when needed and track progress through to resolution.
- Monitor Business Support team tickets to help meet SLA commitments.
- Assist with testing new releases across all business systems, adding an extra layer of quality assurance to our development processes.
- Help create training materials and participate in producing training videos.
- Take ownership of support escalation workflows, working with wider Systems teams to streamline and improve service delivery.
Required qualifications and experience
- Relevant qualification in computer science, IT, or a related field.
- Experience supporting Access Group ERP applications.
- General familiarity with ERP systems.
- Working knowledge of MS SQL Server and ability to write and understand SQL queries.
- Excellent communication skills, able to provide clear, step‑by‑step technical guidance in plain language, both written and verbal.
- Motivated, proactive, enthusiastic, and friendly attitude.
- Passion for learning and developing technical skills further.
- Experience supporting applications built with NodeJS in AWS (Desirable).
- Familiarity with ITSM platforms such as Freshservice and Jira (Desirable).
Benefits and compensation
- A discretionary bonus scheme.
- A generous holiday scheme that starts at 25 days, sliding up to 30 days, plus a birthday off and two extra half days for Christmas Eve & New Year's Eve.
- Enhanced maternity, paternity, adoption and shared parental leave.
- Online money‑saving portal and 24/7 mental health & wellbeing service.
- Volunteering leave equating to 2 days per year (pro rata if part‑time).
Working location and hours
- Based in Ashby, the role operates within a hybrid working policy. You must be able to commute to Ashby weekly.
- Standard hours are 08:45 am – 05:15 pm (37.5 hrs), with flexibility for a minimum of 30 hrs per week.
About the team
You’ll be part of a skilled team of Software Developers, SharePoint specialists, and Database Administrators, providing opportunities to learn, grow, and expand your technical knowledge.
Why Fisher German?
We offer a hybrid work approach, a socially connected workforce, and a range of activities such as sports events, CPD days, and more. We’re an Equal Opportunities Employer and value inclusion and support for your career development.
Second Line Support Engineer employer: Fisher German Llp
Contact Detail:
Fisher German Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fisher German on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with ERP systems and SQL, make sure you can talk confidently about your experience and how you've tackled similar challenges in the past.
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss specific examples of how you've triaged and resolved technical issues before. This will demonstrate your hands-on experience and proactive attitude.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Second Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Second Line Support Engineer role. Highlight your experience with ERP systems, SQL Server, and any relevant IT support roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and avoid jargon. We want to see how you can explain technical issues in plain language!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Fisher German Llp
✨Know Your Tech
Make sure you brush up on your knowledge of ERP systems, especially Access Group applications. Familiarise yourself with MS SQL Server and practice writing SQL queries. Being able to discuss these topics confidently will show that you're ready for the technical challenges of the role.
✨Master the Tools
Get comfortable with ITSM platforms like Freshservice and Jira. If you can demonstrate your understanding of how to log, triage, and track issues using these tools, it’ll give you a leg up in the interview. Maybe even run through a few mock scenarios to showcase your problem-solving skills.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to provide step-by-step guidance during the interview, so being clear and concise will help you stand out as a candidate who can bridge the gap between tech and non-tech teams.
✨Show Your Enthusiasm
Fisher German values a motivated and friendly attitude, so let your passion for learning and developing your technical skills shine through. Share examples of how you've taken initiative in past roles or projects, and express your eagerness to contribute to the team and grow within the company.
