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For Companies At a Glance
- Tasks: Design and deliver user research to improve patient experiences in healthcare.
- Company: Join Fishawack Health, a leading global partner in life sciences.
- Benefits: Enjoy a generous pension, private medical insurance, and more perks.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact on patient outcomes through innovative UX solutions.
- Qualifications: 5+ years in UX design, preferably in healthcare; portfolio required.
The predicted salary is between 50000 - 65000 £ per year.
Who are Fishawack Health?
Fishawack Health is the leading global commercialization partner for the modern life sciences era. Powered by a globe-spanning pack of strategic, creative, and scientific experts, we are driven to connect patients and healthcare professionals with the knowledge they need to live better lives. By bringing together best-in-class capabilities from around the world, we empower our clients to navigate the most complex of ecosystems, while embarking on a faster, more efficient path to developing, launching, and growing their brands and portfolios. Our internationally recognized, award-winning teams collaborate across operations in the UK (London, Brighton, Knutsford, Manchester, and Oxford) and USA (Evansville, New York, Philadelphia, Scottsdale, St. Louis, and San Diego).
About the role
At Fishawack Health, a Consultant (Experience) is primarily responsible for project delivery. They support Senior Consultants on the design and implementation of larger ‘Experience/UX’ projects and work independently on the delivery of smaller projects with minimal guidance or support from Senior Consultants. A Consultant (Experience) is an excellent practitioner of customer-centred methodologies that ‘define and design experiences that improve patient outcomes’. As part of the role, you will be required to conduct customer research with Patients, Healthcare Professionals (HCPs), care service providers, KOLs, payers and other stakeholders involved in the delivery of ’experiences that improve patient outcomes’. Such research will develop insight to inform an evidence-based approach to experience solution design. The Consultant (Experience) will be able to validate solutions as part of a FWH team, with clients and target users via prototypes, simulations, customer testing and co-design working sessions/workshops. Design solutions may then be delivered by multidisciplinary teams assembled from across FWH. The role therefore requires someone with an interest in collaborating with other areas of the business, to exploit internal capabilities and synergies, and thereby develop wider client business.
Relevant areas of experience include:
- Experience strategy
- Customer research
- Omnichannel customer journey design
- Digital ecosystem design
- Service design
- Facilitation of workshops (including an interest in ‘Design thinking’ and co-creation with internal clients)
- The design of websites & digital marketing destinations
- Digital tools and mobile apps
What you'll do:
- Delivery of small to medium projects independently or with little or no guidance from senior consulting staff
- Design and delivery of user research, including creation of: screener, discussion guide, moderation of sessions, data reduction, and analysis, and development of recommendations from insights and any other stimulus necessary to demonstrate the impact of findings
- Project management
- Creation of research/design artefacts such as customer journeys, personas, storyboards, use cases, service blueprints, or other design concepts to demonstrate a proposition or vision of a proposed solution
- Design and run Experience/UX workshops on design, prioritization and innovation
- Understand and contribute to new project scoping, costing, approach/project design, timelines & scheduling for delivery
- Work with recruiters to manage participants, organise logistics, selection and implementation of any tools required for data gathering
- Specify navigational structures, content maps and information architectures
- Develop sketches, Lo-Fi wireframes (as clickable artboards), to Hi-Fi interactive prototypes
- Test concepts early and organize ‘experience testing’ in controlled market research-compliant way
- Create client-facing deliverables and guide less-experienced Associates in best practice
- Review as an expert the digital and multichannel experience customers have with pharmaceutical healthcare brands
About you
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and experience required:
- Experience in healthcare and or pharma
- Experience/UX craft skills and business development/client management
- Experience in designing digital products, services and understanding large-scale digital ecosystems
- Client facing and business development
- Master’s in human-Centred Design (preferred)
- 5+ years of experience as a practitioner (portfolio required)
Benefits
We offer a generous company pension, private medical insurance plus many other excellent employee benefits.
Reasonable adjustments
We'll consider any reasonable adjustments you'd like us to put in place in the interests of fairness and equal opportunities.
UX Consultant in London employer: Fishawack Health
Contact Detail:
Fishawack Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Consultant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that UX Consultant gig.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in UX design and research. Make sure to include case studies that demonstrate your process and impact. We want to see how you think and solve problems!
✨Tip Number 3
Prepare for interviews by practising common UX questions and scenarios. Think about how you would approach user research or design challenges. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace UX Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the UX Consultant role. Highlight your experience in healthcare and your skills in user research and design methodologies. We want to see how you can bring your unique flair to our team!
Showcase Your Portfolio: Don’t forget to include a link to your portfolio! We love seeing your past work, especially projects that demonstrate your experience in designing digital products and services. It’s your chance to shine and show us what you’re capable of.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so let’s get to the good stuff quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Fishawack Health
✨Know Your UX Fundamentals
Brush up on your understanding of user experience principles, especially in the healthcare and pharma sectors. Be ready to discuss how you’ve applied customer-centred methodologies in past projects, as this will show your relevance to the role.
✨Showcase Your Portfolio
Prepare a strong portfolio that highlights your best work in UX design and research. Make sure to include case studies that demonstrate your process, from initial research to final design, and be ready to explain your decisions during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to outline how you would approach specific UX challenges. Think about examples from your experience where you’ve successfully navigated similar situations and be ready to share those stories.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about Fishawack Health’s projects and culture. This not only shows your interest but also helps you assess if the company is the right fit for you.