At a Glance
- Tasks: Lead exciting UX projects and design user research to enhance patient experiences.
- Company: Join Fishawack Health, a global leader in life sciences commercialisation.
- Benefits: Enjoy a competitive salary, generous pension, private medical insurance, and more.
- Other info: Collaborative environment with opportunities for growth across multiple locations.
- Why this job: Make a real difference in healthcare by improving user experiences for patients.
- Qualifications: 5+ years in UX, experience in healthcare, and a passion for human-centred design.
The predicted salary is between 68205 - 80000 £ per year.
At Fishawack Health, a Consultant (Experience) is primarily responsible for project delivery. They support Senior Consultants on the design and implementation of larger Experience/UX projects and work independently on the delivery of smaller projects with minimal guidance or support from Senior Consultants. A Consultant (Experience) is an excellent practitioner of customer-centred methodologies that define and design experiences that improve patient outcomes.
What you'll do:
- Delivery of small to medium projects independently or with little or no guidance from senior consulting staff.
- Design and delivery of user research, including creation of screener, discussion guide, moderation of sessions, data reduction, analysis, and development of recommendations from insights and any other stimulus necessary to demonstrate the impact of findings.
- Project management.
- Creation of research/design artefacts such as customer journeys, personas, storyboards, use cases, service blueprints, or other design concepts to demonstrate a proposition or vision of a proposed solution.
- Design and run Experience/UX workshops on design, prioritization and innovation.
- Understand and contribute to new project scoping, costing, approach/project design, timelines and scheduling for delivery.
- Work with recruiters to manage participants, organise logistics, selection and implementation of any tools required for data gathering.
- Specify navigational structures, content maps and information architectures.
- Develop sketches, Lo-Fi wireframes (as clickable artboards) to Hi-Fi interactive prototypes.
- Test concepts early and organise experience testing in controlled market research–compliant ways.
- Create client-facing deliverables and guide less-experienced Associates in best practice.
- Review as an expert the digital and multichannel experience customers have with pharmaceutical healthcare brands.
Qualifications:
- Experience in healthcare and/or pharma.
- Experience/UX craft skills and business development/client management.
- Experience in designing digital products, services and understanding large-scale digital ecosystems.
- Client facing and business development.
- Master's in human-centred design (preferred).
- 5+ years of experience as a practitioner (portfolio required).
About Fishawack Health:
Fishawack Health is the leading global commercialization partner for the modern life sciences era. Powered by a globe-spanning pack of strategic, creative, and scientific experts, we are driven to connect patients and healthcare professionals with the knowledge they need to live better lives. By bringing together best-in-class capabilities from around the world, we empower our clients to navigate the most complex of ecosystems, while embarking on a faster, more efficient path to developing, launching, and growing their brands and portfolios.
Locations and benefits:
Our internationally recognized, award-winning teams collaborate across operations in the UK (London, Brighton, Knutsford, Manchester, and Oxford) and USA (Evansville, New York, Philadelphia, Scottsdale, St. Louis, and San Diego). We offer a generous company pension, private medical insurance plus many other excellent employee benefits.
Equal opportunity:
Reasonable adjustments – We'll consider any reasonable adjustments you'd like us to put in place in the interests of fairness and equal opportunities.
UX Consultant in City of Westminster employer: Fishawack Health
At Fishawack Health, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation across our UK locations. Our commitment to employee growth is evident through comprehensive training opportunities and mentorship from experienced professionals, ensuring that our UX Consultants can thrive in their careers while making a meaningful impact in the healthcare sector. With competitive benefits including a generous pension scheme and private medical insurance, we create an environment where our team members feel valued and empowered to contribute to improving patient outcomes.
