At a Glance
- Tasks: Serve delicious fish and chips while ensuring customers have an amazing experience.
- Company: Join FishnChickn, a fun and friendly team dedicated to customer satisfaction.
- Benefits: Flexible hours, staff discounts, career progression, and online training to boost your CV.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make customers smile and be part of a vibrant team in a popular eatery.
- Qualifications: Enthusiasm for great service and willingness to learn; previous experience is a plus.
The predicted salary is between 8 - 12 £ per hour.
We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers’ fish and chip dreams come true, offering exceptional customer service by following our core values and behaviours.
Team Members are responsible at all times for the staff they are working with by ensuring each other’s safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness and till work. Team Members are the main face for the Company therefore must always maintain a high level of quality, service, and cleanliness, taking care to ensure total customer satisfaction. The role would involve a mixture of day and evening shifts including weekends, depending on the business needs.
Main Responsibilities:
- Ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner.
- Assemble orders for takeaway, Click & Collect and Delivery via our 'My Chippy' app.
- Assist Managers and Fryers in preparing food.
- Support good food hygiene practices.
- Support best practice for Health & Safety.
Skills & Attributes:
- Willingness to learn and grow.
- An enthusiastic approach to deliver great service and a drive for customer satisfaction.
- Feel at ease to interact with customers.
- Previous experience in a similar environment would be an advantage.
Benefits:
- Opportunities for career progression.
- Recognition rewards.
- Online training and personal development to improve your CV.
- Staff discounts.
- Flexible working options.
- 28 days holiday, inclusive of bank holidays.
Customer-Focused Team Member – Fish & Chips (Flexible Hours) in Colchester employer: Fish-
At FishnChickn, we pride ourselves on creating a vibrant and supportive work environment where every team member plays a crucial role in delivering exceptional customer experiences. Located in St John's, our flexible hours and commitment to employee growth through training and career progression make us an excellent employer for those looking to thrive in the hospitality industry. With competitive pay, staff discounts, and a focus on sustainability, joining our team means being part of a community that values both its employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-Focused Team Member – Fish & Chips (Flexible Hours) in Colchester
✨Tip Number 1
Get to know the company! Before your interview, check out FishnChickn's values and what makes them tick. This way, you can show off how your vibe matches theirs and why you're the perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your enthusiasm for delivering great service will definitely impress during the interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look neat and presentable. A clean and tidy appearance reflects your commitment to maintaining high standards, just like the ones FishnChickn expects from its team members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FishnChickn family and ready to make those fish and chip dreams come true!
We think you need these skills to ace Customer-Focused Team Member – Fish & Chips (Flexible Hours) in Colchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about making our customers’ fish and chip dreams come true.
Tailor Your Application:Make sure to customise your application to highlight any relevant experience or skills that match the job description. We love seeing how you can contribute to our team!
Keep It Professional:While we appreciate a friendly tone, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes before hitting send!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Fish-
✨Know the Company
Before your interview, take some time to research FishnChickn. Understand their core values and what makes them unique in the fish and chips market. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be prepared to share examples from your past experiences where you went above and beyond for a customer. Highlight your enthusiasm and willingness to learn, as these traits are key for success in this position.
✨Practice Health & Safety Knowledge
Familiarise yourself with basic health and safety practices relevant to food service. Be ready to discuss how you would ensure cleanliness and food hygiene in the workplace. This shows that you take the responsibilities of the role seriously and are committed to maintaining high standards.
✨Be Ready for Flexibility
Since the job involves flexible hours, be prepared to discuss your availability. Show that you’re open to working various shifts, including evenings and weekends. This flexibility can set you apart from other candidates who may not be as adaptable.
