At a Glance
- Tasks: Serve delicious fish and chips while ensuring amazing customer experiences.
- Company: Join a family-run business passionate about sustainability and community.
- Benefits: Flexible hours, staff discounts, career progression, and online training to boost your CV!
- Other info: Be part of a caring team that values your development and happiness.
- Why this job: Become a fish and chip superhero and make memories for customers every day.
- Qualifications: Enthusiasm for great service and willingness to learn; previous experience is a plus.
The predicted salary is between 8 - 12 € per hour.
We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers fish and chip dreams come true, offering exceptional customer service by following our core values and behaviours.
Team Members are responsible at all times for the staff they are working with by ensuring each other’s safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness and till work. Team Members are the main face for the Company therefore must always maintain a high level of quality, service and cleanliness, taking care to ensure total customer satisfaction.
The role would involve a mixture of day and evening shifts including weekends, depending on the business needs.
Main Responsibilities:- To ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner
- Assembling orders for takeaway, Click & Collect and Delivery via our 'My Chippy' app
- Assisting Managers and Fryers to prepare food
- Supporting good food hygiene practices
- Supporting best practice for Health & Safety
- Willingness to learn and grow
- An enthusiastic approach to deliver great service and a drive for customer satisfaction
- Feel at ease to interact with customers
- Previous experience in a similar environment would be an advantage
- Opportunities for career progression
- Recognition rewards
- Online training and personal development, a great way to improve your CV!
- Staff discounts
- Flexible working options
- 28 days holiday, inclusive of bank holidays
Team Member in Colchester employer: Fish 'n' Chick'n St Johns
At Fish’n’Chick’n, we pride ourselves on being an exceptional employer that values our team members as much as our customers. With a strong focus on career progression, flexible working options, and a supportive work culture, we ensure that every employee feels valued and has the opportunity to grow. Join us in St John's, where you can enjoy staff discounts, recognition rewards, and the chance to be part of a family business that is committed to sustainability and community.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Colchester
✨Tip Number 1
Get to know FishnChickn! Familiarise yourself with their values and mission. When you walk in for an interview, show that you’re not just another candidate but someone who genuinely cares about their commitment to sustainability and customer satisfaction.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the company, think about how you can make every interaction memorable. Role-play with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look tidy and presentable when you show up for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of things, like using the 'My Chippy' app!
We think you need these skills to ace Team Member in Colchester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love making customers happy! Share any experiences where you've gone above and beyond to provide great service. We want to see that enthusiasm shine through!
Highlight Relevant Experience:If you've worked in a similar role before, make sure to mention it! Talk about your experience with food hygiene, health and safety practices, or any customer-facing roles. It helps us see how you'd fit right in with our team.
Be Yourself:We’re all about personality here at Fish’n’Chick’n! Don’t be afraid to let your unique voice come through in your application. Whether it’s a fun anecdote or your personal connection to fish and chips, we want to get to know the real you!
Apply Through Our Website:Make sure to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our family!
How to prepare for a job interview at Fish 'n' Chick'n St Johns
✨Know the Company
Before your interview, take some time to learn about FishnChickn's history and values. Understanding their commitment to sustainability and customer satisfaction will help you align your answers with what they care about most.
✨Show Your Enthusiasm
As a Team Member, a positive attitude is key! During the interview, express your passion for providing great customer service and your willingness to learn. Share any previous experiences where you went above and beyond for customers.
✨Practice Common Scenarios
Think about common situations you might face in the role, like handling a difficult customer or working under pressure during busy times. Prepare responses that demonstrate your problem-solving skills and ability to maintain a friendly demeanour.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they ensure food safety. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
