At a Glance
- Tasks: Be the go-to person for customers, guiding them through their service experience.
- Company: Join Fish Brothers, a trusted name in Swindon for over 75 years.
- Benefits: Enjoy 23-27 days holiday, birthday leave, and enhanced family pay.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Make a real impact by helping customers with their motoring needs.
- Qualifications: Previous automotive customer service experience and strong communication skills required.
The predicted salary is between 29500 - 29500 £ per year.
Working Hours: 45 hours per week, Monday to Friday (Saturday mornings on rota, overtime).
Benefits:
- 23 - 27 days holiday plus bank holidays & birthday leave
- Pension Contribution Matching
- Life Assurance
- Health Cash Plan
- Enhanced Maternity and Paternity Pay
- Referral Bonuses
- Salary Sacrifice Nursery & Cycle to Work
Salary: £29,500 with a potential OTE of £33,000.
At Fish Brothers, we’ve been helping the people of Swindon with their motoring needs for more than 75 years. As a multi-franchise dealer group, we’re proud of our strong reputation, but it’s our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally. Many of our team have built long and successful careers with us and now we’re looking for the next person to join our journey.
Our Renault dealership has an opportunity for an experienced Service Advisor to join us and to work within our busy and successful Service Department. As the Service Advisor, you will be the main point of contact for our service customers. You will ensure that customers are called in advance of their visit and on arrival you will take them through all the necessary paperwork, ensuring that all the technical terms are explained clearly. After this, your role will be to set expectations with the customer and keep them updated throughout the repair of their vehicle. When the work is complete you will be responsible for taking payment and selling any additional products that may be of benefit to the customer which can include retention products.
We are looking for an individual with exceptional interpersonal skills and the ability to communicate effectively with both customers and colleagues. Effective time management and organisational skills are needed to ensure that bookings and servicing are carried out efficiently. The successful candidate will have a desire to take control of their own earning potential with the ability to sell additional products and services to our customers. Previous experience in an automotive customer service role is essential.
Please note this position is based on a 45 hour week working Monday to Friday 8am to 6pm with Saturday mornings worked on a rota basis and paid as overtime.
Diversity, Equity & Inclusion: At Fish Brothers, we are committed to building a diverse and inclusive workplace that reflects the customers we serve and the community we’re part of. We believe that everyone, regardless of background, identity, or experience, should feel valued, respected, and empowered to thrive. We welcome applications from all qualified candidates, and we encourage people from underrepresented backgrounds to apply including, but not limited to, women, people from Black, Asian and minority ethnic communities, LGBTQ+ individuals, people with disabilities, and veterans. If you require any reasonable adjustments during the recruitment process, please let us know and we’ll do our best to accommodate your needs.
Service Advisor - Renault in Swindon employer: Fish Brothers
Fish Brothers in Swindon is an excellent employer, offering a dynamic work environment where automotive sales professionals can thrive. With a competitive OTE of £40k, a company car, and generous holiday allowance, employees enjoy not only financial rewards but also a supportive culture that prioritises customer satisfaction and personal growth. Join us to be part of a successful team that values your contributions and fosters career development in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Renault in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fish Brothers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fish Brothers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - Renault in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fish Brothers:Your cover letter is your chance to shine! Tell us why you want to work at Fish Brothers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fish Brothers!
How to prepare for a job interview at Fish Brothers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
