Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers at our VW Service Centre, guiding them through their service experience.
- Company: Join Fish Brothers, a trusted car dealer in Swindon with over 75 years of industry expertise.
- Benefits: Enjoy 23-27 days holiday, birthday leave, healthcare cash plan, and a contributory pension scheme.
- Why this job: This role offers a chance to enhance customer satisfaction while developing your sales skills in a dynamic environment.
- Qualifications: Previous automotive customer service experience and strong communication skills are essential.
- Other info: This is a permanent position covering a temporary vacancy, with opportunities for growth within the company.
The predicted salary is between 26500 - 34000 £ per year.
Working Hours & Schedule
40 hours per week plus Saturday mornings on a rota as overtime.
Salary & Benefits
Salary: £27,430 basic with a potential OTE of £35k depending on experience.
Benefits include:
- 23–27 days holiday
- Birthday leave
- Enhanced maternity and paternity pay
- Life assurance
- Contributory pension scheme
- Competitive bonus scheme
- Healthcare cash plan
- Staff car purchase scheme.
Position Overview
At Fish Brothers, we’ve been helping the people of Swindon with their motoring needs for more than 75 years. As a multi‑franchise dealer group, we’re proud of our strong reputation, but it’s our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally. Many of our team have built long and successful careers with us and now we’re looking for the next person to join our journey.
We are looking for an experienced Service Advisor who will be based at our purpose‑built VW Group Service Centre on Hawksworth Industrial Estate.
Responsibilities
- Act as the main point of contact for our service customers, ensuring that customers are called in advance of their visit to confirm attendance.
- Take customers through all the necessary paperwork on arrival, explaining technical terms clearly.
- Set expectations with the customer and keep them updated throughout the repair of their vehicle.
- When the work is complete, take payment and sell any additional products that may benefit the customer, including retention products.
Qualifications
- Exceptional interpersonal skills and the ability to communicate effectively with customers and colleagues.
- Effective time‑management and organisational skills to ensure bookings and servicing are carried out efficiently.
- Desire to take control of earning potential with the ability to sell additional products and services to customers.
- Previous experience in an automotive customer‑service role is essential.
- Valid driving licence with no more than seven points to be appointed into this position.
Work Schedule Details
This is a full‑time (8am to 5pm) Monday to Friday role with Saturday mornings worked on a 1 in 3 rota basis and paid as overtime.
Application Notice
Please note that this job advert will close as soon as sufficient applications have been received. If you are interested in applying please apply as soon as possible. Due to the numbers of applications we receive we do not respond to applications unless we wish to progress with your application.
Diversity, Equity & Inclusion
At Fish Brothers, we are committed to building a diverse and inclusive workplace that reflects the customers we serve and the community we’re part of. We believe that everyone, regardless of background, identity, or experience, should feel valued, respected, and empowered to thrive.
We welcome applications from all qualified candidates, and we encourage people from underrepresented backgrounds to apply including, but not limited to, women, people from Black, Asian and minority ethnic communities, LGBTQ+ individuals, people with disabilities, and veterans.
If you require any reasonable adjustments during the recruitment process, please let us know and we’ll do our best to accommodate your needs.
#J-18808-Ljbffr
Service Advisor - VW Service Centre employer: Fish Brothers
Contact Detail:
Fish Brothers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - VW Service Centre
✨Tip Number 1
Familiarise yourself with the VW brand and its service offerings. Understanding the specific services and products available at the VW Service Centre will help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your customer service skills, particularly in the automotive sector. Be prepared to discuss how you've handled difficult customer situations in the past, as this role requires exceptional interpersonal skills and the ability to communicate clearly.
✨Tip Number 3
Showcase your sales abilities by preparing examples of how you've successfully upsold products or services in previous roles. This will highlight your potential to contribute to the company's revenue through additional product sales.
✨Tip Number 4
Research Fish Brothers and their reputation in the Swindon area. Being knowledgeable about the company’s history and values will allow you to align your answers with their mission during the interview, making you a more appealing candidate.
We think you need these skills to ace Service Advisor - VW Service Centre
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor at a VW Service Centre. Familiarise yourself with the key skills required, such as customer service, communication, and time management.
Tailor Your CV: Highlight your previous experience in automotive customer service roles. Emphasise your interpersonal skills and any relevant achievements that demonstrate your ability to manage customer expectations and sell additional products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific examples of how you've gone the extra mile for customers in the past, aligning with Fish Brothers' commitment to quality service.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fish Brothers
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the main point of contact for customers. Highlight your previous experience in customer service roles and provide examples of how you've effectively communicated with clients, resolved issues, and ensured customer satisfaction.
✨Understand the Technical Aspects
While you don't need to be a mechanic, having a basic understanding of automotive terminology and processes will help you explain things clearly to customers. Brush up on common car maintenance terms and be ready to discuss how you can assist customers with their vehicle needs.
✨Demonstrate Time Management Skills
The role requires effective time management to handle bookings and servicing efficiently. Be prepared to discuss how you've managed multiple tasks in previous roles and how you prioritise your workload to meet deadlines.
✨Prepare for Sales Conversations
Since selling additional products and services is part of the job, think about your approach to sales. Prepare examples of how you've successfully upsold or cross-sold in the past, and be ready to discuss your strategies for identifying customer needs.
