At a Glance
- Tasks: Be the go-to person for customers, guiding them through their service experience.
- Company: Join a well-respected multi-franchise dealer with over 75 years of experience.
- Benefits: Enjoy competitive pay, supportive work culture, and opportunities for career growth.
- Other info: Work in a dynamic environment with a focus on teamwork and customer care.
- Why this job: Make a real difference in customer satisfaction while working with a passionate team.
- Qualifications: Experience as a Service Advisor and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: VW Group Service Centre, Hawksworth Industrial Estate.
Working Hours: 40 per week plus Saturday mornings on a rota as overtime.
Closing Date: 30/04/2026.
At Fish Brothers, we’ve been helping the people of Swindon with their motoring needs for more than 75 years. As a multi-franchise dealer group, we’re proud of our strong reputation, but it’s our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally. Many of our team have built long and successful careers with us and now we’re looking for the next person to join our journey.
We are looking for an experienced Service Advisor who will be based at our purpose-built VW Group Service Centre on Hawksworth Industrial Estate. Working in a busy department, you will be the main point of contact for our service customers, ensuring that customers are called in advance of their visit to confirm attendance. On arrival you will take them through all the necessary paperwork, ensuring that the technical terms are explained clearly. After this, your role will be to set expectations with the customer and keep them updated throughout the repair of their vehicle.
Service Advisor - Volkswagen Service Centre in Irvine employer: Fish Brothers Ltd Swindon
Fish Brothers Ltd is an exceptional employer, offering a supportive work culture that prioritises teamwork and professional growth. Located in Fleet, our Acorn Fleet Centre provides employees with opportunities to develop their skills while working with leading automotive brands. We value our staff by providing competitive benefits and a positive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Volkswagen Service Centre in Irvine
✨Tip Number 1
Get to know the company! Research Fish Brothers and their values. When you walk into that interview, show us you understand what makes them tick and how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to explain technical terms clearly. Role-play with a friend or family member to get comfortable with breaking down complex info into simple language.
✨Tip Number 3
Prepare some questions for your interview. This shows us you're genuinely interested in the role and the company. Ask about team dynamics or how they support career growth – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Advisor - Volkswagen Service Centre in Irvine
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to ensure someone leaves happy. We want to see that you genuinely care about making a difference!
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Avoid jargon unless it’s relevant to the role, and remember, clarity is key in our line of work!
Highlight Relevant Experience:Don’t forget to mention any previous roles that relate to being a Service Advisor. Whether it's in the automotive industry or customer service, we want to see how your background makes you a great fit for our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at Fish Brothers Ltd Swindon
✨Know Your Stuff
Make sure you brush up on your knowledge of Volkswagen vehicles and the services they offer. Familiarise yourself with common technical terms and processes, as you'll need to explain these clearly to customers during the interview.
✨Customer Service Focus
Prepare examples from your past experiences where you've gone the extra mile for a customer. This role is all about ensuring customer satisfaction, so showcasing your ability to handle customer queries and complaints effectively will impress the interviewers.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on answering questions about your experience, how you manage customer expectations, and how you handle busy situations. The more comfortable you are speaking about your skills, the better you'll perform.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the Service Advisor position. This shows you're genuinely interested in being part of their journey.
