At a Glance
- Tasks: Lead client engagement and retention strategies for a global fintech leader.
- Company: Join Fiserv, a top player in financial technology and payments.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Make a real impact by nurturing key client relationships and driving satisfaction.
- Qualifications: Proven relationship management experience in finance and strong leadership skills.
- Other info: Be part of a diverse team committed to excellence and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Our Mission Fiserv is a global leader in Fintech and payments enabling innovative financial services experiences that align with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our purpose is to deliver superior value for our clients through leading technology, targeted innovation, and excellence in everything we do. Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and deliver on the promise of one Fiserv.
Location: UK OR Ireland
What does a successful Head of Enterprise Merchant Relationship Management do? At Fiserv, a leading global financial technology company, the Head of Enterprise Merchant Relationship Management, EMEA leads our large merchant client engagement, growth and retention efforts to drive customer satisfaction and loyalty. As the primary point of contact for key clients, this role ensures that client needs are met, relationships are nurtured, and opportunities for growth are identified. Success in this role means being a strategic partner, an advocate for clients, and a leader who inspires a high-performing team committed to excellence.
What you will do:
- Develop and implement a comprehensive relationship management strategy to ensure high levels of client engagement and retention.
- Build and maintain strong and collaborative relationships with key clients, understanding their needs and goals to effectively anticipate and address their needs.
- Serve as the primary point of contact for clients, providing exceptional customer service and support.
- Monitor and analyse client satisfaction and loyalty metrics, identifying areas for improvement and implementing action plans to increase overall satisfaction.
- Work closely with cross-functional teams to ensure seamless delivery of products and services to clients.
- Provide leadership and mentorship to the relationship management team, setting goals, conducting performance evaluations, and promoting a positive and high-performing culture.
- Stay up-to-date with industry trends and developments and use this knowledge to provide strategic insights and recommendations to clients.
- Collaborate with sales and business development teams to identify opportunities for upselling and cross-selling to existing clients.
- Act as a brand ambassador for Fiserv, promoting our products and services and representing the company in a professional and positive manner.
What you will need to have:
- Proven track record of success in relationship management within the financial industry.
- Fluent English and preferably proficient German.
- Exceptional communication and leadership skills.
- Strong strategic thinking and problem-solving abilities.
- Ability to analyse and interpret client satisfaction metrics.
- Experience working with cross-functional teams to deliver client solutions.
What would be great to have:
- Experience in a leadership role within the financial technology industry.
- Knowledge of current industry trends and developments.
- Proven ability to develop and implement client retention strategies.
- Experience with upselling and cross-selling techniques.
- Advanced degree in business or related field.
Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
VP Head of Enterprise Merchant Relationship Management in Essex employer: Fiserv
Contact Detail:
Fiserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP Head of Enterprise Merchant Relationship Management in Essex
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Prepare for interviews by researching Fiserv and understanding their mission and values. Think about how your experience aligns with their goals, especially in client engagement and relationship management. Show them you’re not just another candidate; you’re the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your achievements and how they relate to the role of Head of Enterprise Merchant Relationship Management. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Fiserv team. Let’s get you that dream job!
We think you need these skills to ace VP Head of Enterprise Merchant Relationship Management in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the VP Head of Enterprise Merchant Relationship Management role. Highlight your experience in relationship management and how it aligns with Fiserv's mission and values.
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share specific examples of how you've inspired teams and driven results in previous roles.
Demonstrate Industry Knowledge: Familiarise yourself with current trends in fintech and payments. Mention any relevant insights or experiences that showcase your understanding of the industry and how you can contribute to Fiserv’s goals.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Fiserv!
How to prepare for a job interview at Fiserv
✨Know Your Stuff
Before the interview, dive deep into Fiserv's mission and values. Understand their approach to client relationships and how they align with your own experiences. This will help you articulate how you can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in relationship management. Think about times when you've inspired a team or improved client satisfaction. Be ready to discuss how you can lead Fiserv's relationship management team to success.
✨Be Client-Centric
Since this role is all about client engagement, come prepared with insights on how to enhance client relationships. Discuss strategies you've implemented in the past and how you would tailor them to meet Fiserv's specific client needs.
✨Stay Current with Industry Trends
Research the latest trends in fintech and payments. Be ready to share your thoughts on how these trends could impact Fiserv and its clients. This shows you're not just knowledgeable but also proactive about industry developments.
