At a Glance
- Tasks: Lead global projects, manage client relationships, and ensure successful delivery of fintech solutions.
- Company: Join Fiserv, a global leader in Fintech and payments, committed to diversity and inclusion.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact in the fintech world while working with innovative teams.
- Qualifications: Experience in project management, especially in the payments industry, and strong communication skills.
This job is with Fiserv, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. If you want to make an impact on a global scale, come make a difference at Fiserv.
What does a successful Client Programme Manager do? The successful Client Programme Manager plays a pivotal role in the delivery of the FI products and services to our global expanding client base. You will be responsible for structuring a project from the outset, with full responsibility for the day to day commercials, the client relationship and delivery. You will also work with globally dispersed teams often under matrix management.
What you will do:
- Deliver to agreed time, cost and quality/scope constraints for allocated projects/programmes.
- Complete standard project deliverables to agreed quality standards for allocated projects/programmes.
- Establish and develop productive relationships with key stakeholders at all levels within Fiserv and our Client’s organisations.
- Lead and co-ordinate across all teams involved in the software development life cycle including Specification and design of the solution, Build/Test, Quality Assurance and Implementation.
- Participate in the evolution of the company’s delivery and development methodology, putting in place the processes needed as we grow.
- Clearly define, articulate and adapt project approach in response to agreed changes.
- Effectively manage changes through shifting business priorities, controlling project scope, resources and timing as needed.
- Leadership and respectful management for the virtual project team.
- Leadership in commercial negotiations.
- Spread of best practice across the wider team.
- Proactive involvement in and leadership of opportunities for continuous improvement.
What you will need to have:
- A keen, driven and commercially astute individual with experience in managing large scale projects in a fast paced environment.
- Payments Industry experience.
- Experience and understanding of Project life-cycle e.g.: scope management, change control and process management.
- Deep experience running and managing SDLC / Agile delivery.
- Project and Programme delivery commercials responsibility.
- Excellent understanding of development and delivery life-cycle gained through experience in a commercial organisation managing delivery to external clients.
- Strong methodical approach, with excellent attention to detail and the ability to respond to change and challenges as led by the client.
- Experience developing strong relationships with external and internal stakeholders and working with remotely based development teams.
- Ability to prioritise, often according to conflicting requirements and timescales, ensuring agreed milestones are achieved.
- Excellent oral and written communication skills with ability to communicate effectively with Senior Business Managers and developers acquiring a high degree of trust and understanding from both.
- Experience of Clarity and JIRA desirable.
- Implementation of governance and working under ambiguity.
- Strong tracking and control and demonstration of performance and value-add.
- Recovery management and improving under-performance of matrix managed teams.
- Strong stakeholder management and ability to influence and communicate to c-suite levels.
- Experience of CICD, Devops and Cloud deployment would distinguish applicants.
Thank you for considering employment with Fiserv.
Client Programme Manager/Sr Project Manager – Client Delivery employer: Fiserv
At Fiserv, we pride ourselves on being an inclusive employer that champions diversity and innovation within the Fintech industry. Our collaborative work culture fosters professional growth and offers employees the opportunity to lead impactful projects on a global scale, all while working with cutting-edge technology in a dynamic environment. With a commitment to continuous improvement and strong stakeholder relationships, Fiserv provides a unique platform for career advancement and meaningful contributions to the financial services landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Client Programme Manager/Sr Project Manager – Client Delivery
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Fiserv. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Programme Manager/Sr Project Manager – Client Delivery
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fiserv.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Fiserv's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Fiserv
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fiserv.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fiserv will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fiserv employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
