At a Glance
- Tasks: Lead product strategy and drive growth for Clover in the SMB market across EMEA.
- Company: Join Fiserv, a leader in fintech innovation with a collaborative culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Fast-paced role with excellent career growth potential and a focus on innovation.
- Why this job: Shape the future of SMB solutions and make a real impact in a dynamic environment.
- Qualifications: Strong commercial leadership and experience in product management and business development.
The predicted salary is between 60000 - 75000 £ per year.
A successful Head of Clover Product & SMB Growth owns and leads the product strategy and commercial accountability for the wider SMB business across EMEA, with a strong index towards Clover as the primary product, software and solution growth engine. The role is accountable for shaping the regional SMB platform strategy, including hardware, software, value-added services, app ecosystem and partner capabilities, and for ensuring the investment roadmap supports market growth, platform simplification and merchant outcomes. Success means winning new SMB business, accelerating Clover adoption across priority markets and channels, and migrating existing non-Clover SMB merchants onto the right Clover-led solution where it improves customer experience, revenue, retention and long-term platform simplification.
The successful candidate will bring product leadership, commercial judgement, market proximity, decision-making discipline and the ability to manage effectively through Fiserv’s matrix environment with multiple senior stakeholders.
What you will do:
- Own and lead the EMEA SMB commercial strategy, ensuring clear linkage between product priorities, market plans, sales execution and financial outcomes.
- Position Clover as the core growth engine for EMEA SMB, while ensuring the wider SMB proposition, including non-Clover portfolios, has a clear migration, simplification and commercialisation path.
- Drive growth through both winning new SMB merchants and migrating existing non-Clover SMB merchants to appropriate Clover-led solutions.
- Champion EMEA SMB market, merchant and partner needs as part of the Clover Global Leadership team.
- Shape and execute the Clover product and commercial vision for EMEA, ensuring regional priorities are reflected in the global roadmap and investment choices.
- Own the EMEA SMB platform roadmap across Clover hardware, software, value-added services, integrations and app ecosystem capabilities, ensuring investment is prioritised against merchant needs, revenue opportunity and scalable market adoption.
- Define clear go-to-market strategies by market and channel, including direct, partner, JV, bank, AQaaS, ISO and emerging distribution models.
- Lead pricing, packaging, proposition development, sales enablement, demand generation and launch execution for SMB and Clover growth initiatives.
- Manage products and initiatives strategically and tactically through the lifecycle, linking roadmap decisions to revenue, margin, retention, adoption and customer outcomes.
- Create a disciplined approach to back-book migration, including prioritisation, commercial cases, customer impact, operational readiness and market sequencing.
- Serve as the primary EMEA SMB and Clover commercial interface for Fiserv channels, regional leadership, global Clover, technology, finance, marketing, operations and JV partners.
- Manage through Fiserv’s matrix structure by building alignment, driving decisions, resolving blockers and holding stakeholders accountable without relying solely on direct authority.
What you will need to have:
- Strong commercial leadership, with the ability to own a growth strategy, translate it into market action and tie activity back to financial outcomes.
- Market proximity and confidence engaging directly with sales teams, partners, clients and prospects to understand requirements, shape solutions and make practical commercial calls.
- Decisive leadership style, with the ability to form a clear point of view, challenge constructively, take ownership of complex issues and drive stakeholders towards resolution.
- Excellent influencing and communication skills, especially in a complex matrix organisation with multiple senior stakeholders and shared ownership.
- Ability to balance strategic thinking with hands-on execution, ensuring plans move from assessment and discussion into delivery, adoption and measurable performance.
- Strong product and commercialisation discipline across roadmap prioritisation, business casing, pricing, packaging, GTM, enablement and performance management.
- Ability to shape and prioritise investment across SMB platform, software and value-added services, balancing global platform direction with EMEA market requirements and commercial return.
- Comfort operating in a fast-paced, multi-market EMEA environment where product, commercial, technology, finance, operations, legal, compliance and market priorities must be actively coordinated.
- Data-led and customer-led mindset, using financial performance, merchant insight, channel feedback, NPS, attrition, retention and adoption metrics to guide decisions.
- Self-starter attitude, with the energy to create structure, surface risks early, unblock delivery and maintain momentum across multiple parallel priorities.
What would be great to have:
- Experience leading SMB, payments, fintech, acquiring, commerce, POS or SaaS growth strategies across multiple EMEA markets.
- Proven track record in commercial strategy, business development, product management and proposition commercialisation.
- Experience migrating customer portfolios from legacy or non-strategic solutions to modern platforms, with clear business case, operational readiness and customer impact management.
- Hands-on experience with point-of-sale tools, hardware, software, app ecosystems, SaaS plans, e-commerce or value-added services for SMB merchants.
- Experience defining software, value-added services or platform investment roadmaps that improve merchant experience, increase attach rates and create recurring revenue opportunities.
- Experience working across direct sales, partners, ISOs, JVs, banks or AQaaS distribution channels.
- Strong understanding of how to operate in a global-regional matrix, including partnering with global product and technology teams while representing regional market priorities.
Head of Clover Product & SMB Growth in Chelmsford employer: Fiserv
At Fiserv, we pride ourselves on being a global leader in Fintech and payments, offering our employees a dynamic work environment that fosters innovation and collaboration. As a Client Success Lead, you'll have the opportunity to make a significant impact on customer engagement and retention while benefiting from our commitment to professional growth and a diverse, inclusive culture. With access to cutting-edge tools and a focus on employee development, Fiserv is an excellent employer for those looking to thrive in a fast-paced, rewarding industry.
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We think you need these skills to ace Head of Clover Product & SMB Growth in Chelmsford
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Fiserv, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Fiserv
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Fiserv’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
