Senior / Lead PMO — Vision Next Programme in Basildon

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Senior/Lead PMO do? You will be the backbone of governance and control for the Vision Next (VN) programme: a large-scale, multi-client platform modernisation running concurrent implementations across multiple geographies. The role owns the programme management framework end-to-end: from PI planning governance and release control through to executive reporting, dependency management, financial oversight, vendor compliance, and risk management. This is a hands-on leadership role embedded directly in the delivery organisation, working alongside engineering pod leads, product owners, and client-facing teams.

What you will do:

• Be responsible for Programme Governance & Control from design, implementation and continuous improvement the programme governance framework; own the master programme schedule, maintain alignment between PI cadence, release schedule, and client contractual milestones; establish and enforce stage-gate processes for key programme events and maintain a consolidated view of programme scope.
• Plan & Schedule: lead the end-to-end PI planning cycle; maintain the multi-programme delivery roadmap and manage start dependencies and allocation constraints across concurrent programmes.
• Be responsible for budget & financial management, including programme budget ownership; cost forecasting; change control; invoice and PO governance financial reporting and ensuring accurate accruals & provisions.
• Vendor Compliance & Third-Party Management including vendor governance, compliance monitoring, performance oversight, procurement coordination and IR35 & resource compliance.
• Steering Committee Preparation & Facilitation by meeting calendar ownership, steering committee pack preparation, pre-reads and pre-alignment, minutes and action tracking, escalation pathway.
• RAID Management - own the programme RAID log; escalate blockers and issues; maintain a structured decision log.
• Reporting & Stakeholder Management by producing weekly and PI-level programme status reports, developing and maintaining executive dashboards, acting as the single point of truth for programme data.
• Resource & Capacity Management - support capacity planning across the pod model, work with delivery leads to track utilisation, forecast demand and flag bottlenecks; maintain visibility of AI augmentation uplift assumptions and coordinate resource onboarding for new client programmes.
• Ways of Working & Continuous Improvement - ensure Champion governance standards and PMO best practice across the delivery organization, support Inspect & Adapt workshops, track and drive closure of improvement actions, mentor and guide junior PMO resource where applicable, identify and implement tooling improvements.

What you will need to have:

• At least 7+ years in programme or portfolio management, with at least 3 years in a senior PMO or lead governance role.
• Proven track record on large-scale technology modernisation or platform migration programmes.
• Strong command of hybrid delivery: SAFe or scaled agile frameworks alongside traditional programme governance and controls.
• Hands-on experience managing multi-million pound programme budgets, cost forecasting, and financial reporting to executive level.
• Demonstrable experience managing third-party supplier compliance, contract oversight, and performance governance.
• Experience in governance facilitation — preparing and facilitating Steering Committee and Programme Board sessions at C-suite level.
• Be an expert in RAID management, critical path analysis, and multi-workstream scheduling.
• Strong reporting experience — advanced ability to synthesise complex delivery and financial data into clear executive narratives.
• Organised under ambiguity, commercially aware, trusted partner, data-driven; continuous improver.

What is nice to have:

• Experience in financial services technology delivery (issuer processing, payments, or lending platforms).
• Familiarity with PI Planning and SAFe ceremonies.
• Exposure to AI-augmented delivery models and capacity planning in hybrid human/AI teams.
• PMP, MSP, P3O, or SAFe certification (SPC or RTE).

Thank you for considering employment with Fiserv.

Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.