Senior Business Analyst in Basildon

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.

The Business Analyst owns and drives end to end solutions through working with key business clients and engineering groups to engineer end to end process and IT solutions. The Business Analyst works closely with business owners to gather customer requirements, translate them into clear compelling business cases and requirements documents, and then implement them to deliver solutions. Successful Business Analysts are detail oriented, yet still able to see the big picture and work with the business to drive a strategy which optimizes the IT investment.

The Business Analyst works closely with program management with regards to the development, test, and release/support teams throughout the SDLC process. In addition, the Business Analyst will work with program management to help define operational processes, drive the launch, adoption, and training, support program development and execution, track customer feedback in order to build improvements into future solution requirements.

As a Business Analyst you will be responsible for:

• Collaborating with business partners to find alternatives and solutions to business challenges.
• Identifying, understanding, negotiating and documenting business requirements with various groups.
• Facilitation of the IT planning and estimating phase.
• Manage the delivery of business cases, scope and requirements documents, use-case documentation, test plans, and rollout communications.
• Act as primary liaison with program and Business Solutions during the development lifecycle from needs analysis and bug tracking to UAT and rollout.
• Developing and managing direct relationships with key stakeholders and subject matter experts to ensure the business solutions are aligned with their goals and priorities.
• Balance the customer's requirements with technical constraints to ensure that the value of the project is realized.
• Create and maintain a cohesive, coordinated plan to deliver solutions that meet the stakeholders priorities within budgetary and product requirements.
• Budget management – Define and gain agreement on a project budget – ensures project tracks to the budget.
• Provide in-depth business & technical strategy for systems solutions, identify business gaps and correlate to potential solutions.
• Drive the prioritization process by which decisions are made around the final project scope.
• Execute on project plans and assist others in executing on project plans across the various groups.
• Ensure line of business priorities and IT capabilities (technology and resources) are aligned.
• Analyse and document requirements and use appropriate techniques to refine, decompose, review and validate requirements.
• Demonstrate a sound understanding of how the overall business solution is positioned, deployed and supported globally.

Requirements/Qualifications and Previous Work and Related Experience:

• Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members.
• Ability to understand current/changing business processes, participation in defining application and platform functionality.
• Has built credible customer relationships both in immediate team and across multiple customer groups.
• Can identify business issues and develop risk mitigation strategies.
• Sound understanding of IT technology concepts.
• This individual also needs to be a strong leader who can focus on the vision and strategies of the group while managing the tactical components of running the daily business.
• Ability to deal with the ambiguity associated with working in a fast paced and changing environment.
• Exceptional communication, problem solving and cross-group collaboration skills.
• Demonstrated expertise using written & verbal communication skills to distil technology projects into understandable and compelling executive level presentations.
• Ability to recognize and resolve conflict.
• Excellent analysis and critical thinking skills.
• Solid project/program management skills deploying large-scale cross enterprise IT systems implementations within the SDLC in a fast paced environment.
• Extensive product and program management experience with techniques such as use case analysis, data/process flow diagramming, process mapping and requirements documentation is highly desirable.
• Bachelor's degree in computer science or related field of study for software development and project/program management preferred.

Thank you for considering employment with Fiserv.