Head of Product Operations, EMEA in Basildon

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role:

We are seeking a highly organised, process-driven leader to own the operating spine of the EMEA Financial Solutions product function. The role leads Enablement and Product Operations across the EMEA product line. Its purpose is to make the businesses carry revenue faster in line with both client needs and product strategy, more consistent and better evidenced.

Two things sit at the centre of the role:

• Client Discovery: How we work with a client to understand what they actually need, and how we hold the line that our platforms are adopted rather than adapted.
• Prioritisation Coordination: Taking the demands arriving from across the region, making the trade-offs visible, and getting them into one ordered view that the product businesses and the global product teams can both work from.

Around those sit the practices that keep a product organisation honest - the Product Review Committee, pricing and contract standards, documentation, training, the developer studio, the product catalogue, and the reporting and market intelligence that leadership decides from. This is a builder's role as much as a leader's one: several of these practices exist today only as a named gap.

What you’ll do:

• Client Discovery Practice: Own the EMEA client discovery method, standards, artefacts and cadence. Lead live discovery engagements with clients and business teams. Uphold adopt-not-adapt, meeting client needs without platform customisation. Make discovery insights reusable across clients. Coordinate regional discovery and efficient onboarding for smaller opportunities.
• Prioritisation and Regional Demand Coordination: Coordinate regional priorities, capturing requests, clients, deadlines and trade-offs. Lead triage with product managers using clear assessment criteria. Align with global teams on configuration, integration and core platform needs. Maintain a single, evidence-based demand view and keep requesters informed of status, dependencies and changes.
• Product Review Committee: Chair the regional committee, ensuring proposals are decision-ready. Facilitate clear decisions, ownership and next steps. Track execution, communicate outcomes and maintain the decision record.
• Pricing and Contract Standards: Ensure consistent pricing and contract terms across EMEA. Support deal reviews with clear standards, templates and evidence, working with Legal, Finance and commercial teams to manage exceptions and keep guidance current.
• Product Enablement and Documentation: Lead go-to-market collateral, RFP responses, product documentation and demos. Maintain an accurate product catalogue and consistent, high-quality artefacts.
• Reporting, KPIs and Market Intelligence: Deliver trusted leadership reporting and dashboards on product performance, risks, capacity, demand and dependencies. Maintain clear regional KPIs and current market and competitor intelligence.
• AI in the Product Function: Embed AI in team practices and product operations, identify product opportunities, and partner with Technology and global teams on responsible use in regulated financial services.
• Leading the Function: Build and lead a neutral, process-focused Product Operations function, partnering across teams to establish effective governance and champion transparency, accountability and client focus.

Experience that you’ll need to have:

• Substantial experience in Product Operations, governance or portfolio operations.
• Proven client discovery experience, translating needs into product requirements.
• Experience managing priorities and demand across competing stakeholders.
• Experience running senior decision forums and ensuring follow-through.
• Knowledge of product pricing and commercial standards, working with Legal and Finance.
• Strong understanding of product lifecycle and modern development practices.
• Experience with product and portfolio tooling and AI tooling.
• Hands-on experience building processes, producing initial analysis and artefacts, then scaling delivery through a team.

Experience that would be great to have:

• Experience in payments, banking or regulated financial services.
• Experience working across global platforms and regional markets.
• Experience in platform migration or modernisation.
• Process improvement experience.
• Experience selecting or improving product workflow tools.

Thank you for considering employment with Fiserv.

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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