At a Glance
- Tasks: Lead product strategy and drive growth for Clover in the EMEA SMB market.
- Company: Join Fiserv, a global leader in Fintech and payments.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and collaboration.
- Why this job: Make a real impact on the future of payments and technology.
- Qualifications: Strong leadership skills and experience in commercial strategy and product management.
The predicted salary is between 60750 - 74250 £ per year.
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.
What does a successful Head of Clover Product & SMB Growth do? At Fiserv, a successful Head of Clover Product & SMB Growth owns and leads the product strategy and commercial accountability for the wider SMB business across EMEA, with a strong index towards Clover as the primary product, software and solution growth engine. The role is accountable for shaping the regional SMB platform strategy, including hardware, software, value-added services, app ecosystem and partner capabilities, and for ensuring the investment roadmap supports market growth, platform simplification and merchant outcomes. Success means winning new SMB business, accelerating Clover adoption across priority markets and channels, and migrating existing non-Clover SMB merchants onto the right Clover-led solution where it improves customer experience, revenue, retention and long-term platform simplification.
The successful candidate will bring product leadership, commercial judgement, market proximity, decision-making discipline and the ability to manage effectively through Fiserv’s matrix environment with multiple senior stakeholders.
What you will do:
- Own and lead the EMEA SMB commercial strategy, ensuring clear linkage between product priorities, market plans, sales execution and financial outcomes.
- Position Clover as the core growth engine for EMEA SMB, while ensuring the wider SMB proposition, including non-Clover portfolios, has a clear migration, simplification and commercialisation path.
- Drive growth through both winning new SMB merchants and migrating existing non-Clover SMB merchants to appropriate Clover-led solutions.
- Champion EMEA SMB market, merchant and partner needs as part of the Clover Global Leadership team.
- Shape and execute the Clover product and commercial vision for EMEA, ensuring regional priorities are reflected in the global roadmap and investment choices.
- Own the EMEA SMB platform roadmap across Clover hardware, software, value-added services, integrations and app ecosystem capabilities, ensuring investment is prioritised against merchant needs, revenue opportunity and scalable market adoption.
- Define clear go-to-market strategies by market and channel, including direct, partner, JV, bank, AQaaS, ISO and emerging distribution models.
- Lead pricing, packaging, proposition development, sales enablement, demand generation and launch execution for SMB and Clover growth initiatives.
- Manage products and initiatives strategically and tactically through the lifecycle, linking roadmap decisions to revenue, margin, retention, adoption and customer outcomes.
- Create a disciplined approach to back-book migration, including prioritisation, commercial cases, customer impact, operational readiness and market sequencing.
- Serve as the primary EMEA SMB and Clover commercial interface for Fiserv channels, regional leadership, global Clover, technology, finance, marketing, operations and JV partners.
- Manage through Fiserv’s matrix structure by building alignment, driving decisions, resolving blockers and holding stakeholders accountable without relying solely on direct authority.
What you will need to have:
- Strong commercial leadership, with the ability to own a growth strategy, translate it into market action and tie activity back to financial outcomes.
- Market proximity and confidence engaging directly with sales teams, partners, clients and prospects to understand requirements, shape solutions and make practical commercial calls.
- Decisive leadership style, with the ability to form a clear point of view, challenge constructively, take ownership of complex issues and drive stakeholders towards resolution.
- Excellent influencing and communication skills, especially in a complex matrix organisation with multiple senior stakeholders and shared ownership.
- Ability to balance strategic thinking with hands-on execution, ensuring plans move from assessment and discussion into delivery, adoption and measurable performance.
- Strong product and commercialisation discipline across roadmap prioritisation, business casing, pricing, packaging, GTM, enablement and performance management.
- Ability to shape and prioritise investment across SMB platform, software and value-added services, balancing global platform direction with EMEA market requirements and commercial return.
- Comfort operating in a fast-paced, multi-market EMEA environment where product, commercial, technology, finance, operations, legal, compliance and market priorities must be actively coordinated.
- Data-led and customer-led mindset, using financial performance, merchant insight, channel feedback, NPS, attrition, retention and adoption metrics to guide decisions.
- Self-starter attitude, with the energy to create structure, surface risks early, unblock delivery and maintain momentum across multiple parallel priorities.
What would be great to have:
- Experience leading SMB, payments, fintech, acquiring, commerce, POS or SaaS growth strategies across multiple EMEA markets.
- Proven track record in commercial strategy, business development, product management and proposition commercialisation.
- Experience migrating customer portfolios from legacy or non-strategic solutions to modern platforms, with clear business case, operational readiness and customer impact management.
- Hands-on experience with point-of-sale tools, hardware, software, app ecosystems, SaaS plans, e-commerce or value-added services for SMB merchants.
- Experience defining software, value-added services or platform investment roadmaps that improve merchant experience, increase attach rates and create recurring revenue opportunities.
- Experience working across direct sales, partners, ISOs, JVs, banks or AQaaS distribution channels.
- Strong understanding of how to operate in a global-regional matrix, including partnering with global product and technology teams while representing regional market priorities.
Thank you for considering employment with Fiserv.
Head of Clover Product & SMB Growth EMEA in Basildon employer: Fiserv
At Fiserv, we pride ourselves on being a global leader in Fintech and payments, offering our employees a dynamic work environment that fosters innovation and collaboration. As a Client Success Lead, you'll have the opportunity to make a significant impact on customer engagement and retention while benefiting from our commitment to professional growth and a diverse, inclusive culture. With access to cutting-edge tools and a focus on employee development, Fiserv is an excellent employer for those looking to thrive in a fast-paced, rewarding industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Clover Product & SMB Growth EMEA in Basildon
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Fiserv. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Clover Product & SMB Growth EMEA in Basildon
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fiserv.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Fiserv's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Fiserv
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fiserv.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fiserv will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fiserv employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
