At a Glance
- Tasks: Provide exceptional customer service and resolve payment issues for clients.
- Company: Join Fiserv, a global leader in Fintech and payments.
- Benefits: Flexible working hours, competitive salary, and a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real impact by helping customers manage their financial services.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. If you want to make an impact on a global scale, come make a difference at Fiserv.
What does a successful Collections Customer Service Representative do? At Fiserv, a Collections Customer Service Representative is a key player in our commitment to supporting our clients' financial services customers. You will provide exceptional telephonic service, engage with customers efficiently, and help resolve overdue credit card payments, embodying our client-centric approach. Your role is pivotal to upholding our mission of delivering excellence and inspiring trust.
What you will do:
- Handle inbound and outbound calls, providing brilliant customer service on behalf of our clients.
- Understand customer needs and provide account management solutions, processing changes to contact and payment details.
- Support customers throughout their account's lifecycle—from opening to closure.
- Complete payment solutions, including debit card handling.
- Solve problems and find positive outcomes for any customer-related issues.
- Operate within an FCA-regulated environment, aligning with Fiserv's expectations and client requirements.
What you will need to have:
- Proficiency in computer usage.
- Ability to thrive on flexible working hours.
- Customer experience skills to handle complex queries competently.
- Confident, empathetic telephone manner for challenging situations.
- Strong organizational skills to manage multiple systems while communicating effectively.
- Problem-solving skills to resolve complaints and find appropriate solutions.
- Drive to exceed performance metrics like quality, handling times, promise rates, and promoter scores.
- High attention to detail, adhering to processes and terms and conditions.
- Resilience to increased demand and changes.
What would be great to have:
- Previous experience in a collections or customer service role.
- Familiarity with FCA regulations.
- Ability to work in a fast-paced and dynamic environment.
- Excellent communication and interpersonal skills.
- Experience with handling financial transactions.
Thank you for considering employment with Fiserv.
Customer Success Agent in Basildon employer: Fiserv
At Fiserv, we pride ourselves on being a global leader in Fintech and payments, offering our employees a dynamic work environment that fosters innovation and collaboration. As a Customer Success Agent, you will not only play a crucial role in supporting our clients but also benefit from a culture that values diversity, inclusion, and personal growth, with ample opportunities for career advancement. Join us in a location where your contributions can make a meaningful impact on the financial services landscape, all while enjoying the support of a dedicated team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Agent in Basildon
✨Tip Number 1
Get to know the company inside out! Research Fiserv's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Customer Success Agent, try role-playing with a friend or family member. Focus on being clear, confident, and empathetic – it’ll make a world of difference during your interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Fiserv employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Fiserv family. Good luck!
We think you need these skills to ace Customer Success Agent in Basildon
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your unique style and approach.
Tailor Your CV:Make sure your CV is tailored to the Customer Success Agent role. Highlight your relevant experience and skills that match what we’re looking for, especially in customer service and problem-solving.
Follow Instructions:Pay close attention to the application instructions. Make sure to apply using your legal name and complete the step-by-step profile. It shows us you can follow processes, which is super important in our line of work!
Check Your Details:Before hitting that submit button, double-check all your details. Typos or missing info can make a big difference, and we want to see your best foot forward. Remember, attention to detail is key!
How to prepare for a job interview at Fiserv
✨Know the Company Inside Out
Before your interview, take some time to research Fiserv and its role in the Fintech industry. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Success Agent, you'll need to demonstrate your ability to handle complex queries with empathy and confidence. Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction.
✨Familiarise Yourself with FCA Regulations
Since the role operates within an FCA-regulated environment, having a basic understanding of these regulations can set you apart. Brush up on key points that relate to customer service and financial transactions to show you're ready for the challenge.
✨Practice Problem-Solving Scenarios
Think of potential customer-related issues you might face in this role and how you would resolve them. Practising these scenarios will help you articulate your problem-solving skills during the interview, demonstrating your readiness to tackle challenges head-on.
