Account Management CoE Manager in Basildon

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. If you want to make an impact on a global scale, come make a difference at Fiserv.

A successful Account Management CoE Manager at Fiserv strengthens client outcomes and commercial performance by creating consistent, scalable ways of working across EMEA. This role helps teams deliver high-quality governance, operational excellence, and measurable efficiency through process improvement, AI, and automation. As a partner in possibility, this leader works across account management, technology, operations, risk, compliance, and audit to improve how we serve clients and support growth. They bring structure, accountability, and innovation to drive better experiences for clients and stronger business results.

What you will do:

• Lead a Centre of Excellence for Account Management teams across EMEA, driving consistency, governance, and operational excellence
• Establish standard playbooks, templates, and processes for client governance, reporting, action tracking, and account management support
• Create and manage the operating cadence for governance meetings, including agendas, packs, follow-ups, and stakeholder coordination
• Partner with cross-functional teams to re-engineer workflows and deliver efficiency gains through AI, automation, and scalable process improvements
• Facilitate audit, assurance, and remediation activities by coordinating evidence, maintaining documentation, and supporting control readiness
• Coach and develop team members while setting priorities, managing capacity, and fostering a culture of accountability and continuous improvement
• Track and report performance metrics tied to quality, efficiency, client outcomes, and standard adoption
• Drive adoption of new standards through training, communications, and ongoing stakeholder engagement

What you will need to have:

• Experience leading people, coaching performance, and managing work across direct or matrixed teams
• Experience supporting senior-level client governance, preparing executive-ready materials, and managing recurring meeting cadences
• Experience improving business processes through standardization, workflow design, and operational controls
• Experience using AI, automation, or reporting tools to improve efficiency, quality, and decision-making
• Experience with Salesforce, ServiceNow, Power BI, or similar governance and reporting tools

What would be great to have:

• Experience in financial services, payments, fintech, or another regulated industry
• Knowledge of audit, assurance, risk management, or compliance support practices
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies
• Strong commercial mindset with experience supporting portfolio performance, renewals, or value realization

Perks at work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, life and insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Thank you for considering employment with Fiserv.

Please: Apply using your legal name. Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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