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For Companies At a Glance
- Tasks: Lead client engagement and retention strategies for a global fintech leader.
- Company: Join Fiserv, a top player in financial technology and payments.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Make a real impact by nurturing key client relationships and driving satisfaction.
- Qualifications: Proven success in relationship management and strong leadership skills required.
- Other info: Be part of a diverse team committed to excellence and innovation.
The predicted salary is between 72000 - 108000 £ per year.
Our Mission Fiserv is a global leader in Fintech and payments enabling innovative financial services experiences that align with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our purpose is to deliver superior value for our clients through leading technology, targeted innovation, and excellence in everything we do. Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and deliver on the promise of one Fiserv. These values provide a foundation for us to make the right decisions and fulfil our commitments to our clients and one another.
Location: UK OR Ireland
What does a successful Head of Enterprise Merchant Relationship Management do? At Fiserv, a leading global financial technology company, the Head of Enterprise Merchant Relationship Management, EMEA leads our large merchant client engagement, growth and retention efforts to drive customer satisfaction and loyalty. As the primary point of contact for key clients, this role ensures that client needs are met, relationships are nurtured, and opportunities for growth are identified. Success in this role means being a strategic partner, an advocate for clients, and a leader who inspires a high-performing team committed to excellence.
What you will do:
- Develop and implement a comprehensive relationship management strategy to ensure high levels of client engagement and retention
- Build and maintain strong and collaborative relationships with key clients, understanding their needs and goals to effectively anticipate and address their needs
- Serve as the primary point of contact for clients, providing exceptional customer service and support
- Monitor and analyse client satisfaction and loyalty metrics, identifying areas for improvement and implementing action plans to increase overall satisfaction
- Work closely with cross-functional teams to ensure seamless delivery of products and services to clients
- Provide leadership and mentorship to the relationship management team, setting goals, conducting performance evaluations, and promoting a positive and high-performing culture
- Stay up-to-date with industry trends and developments and use this knowledge to provide strategic insights and recommendations to clients
- Collaborate with sales and business development teams to identify opportunities for upselling and cross-selling to existing clients
- Act as a brand ambassador for Fiserv, promoting our products and services and representing the company in a professional and positive manner
What you will need to have:
- Proven track record of success in relationship management within the financial industry
- Fluent English and preferably proficient German
- Exceptional communication and leadership skills
- Strong strategic thinking and problem-solving abilities
- Ability to analyse and interpret client satisfaction metrics
- Experience working with cross-functional teams to deliver client solutions
What would be great to have:
- Experience in a leadership role within the financial technology industry
- Knowledge of current industry trends and developments
- Proven ability to develop and implement client retention strategies
- Experience with upselling and cross-selling techniques
- Advanced degree in business or related field
Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Locations
VP Head of Enterprise Merchant Relationship Management in Basildon, Essex employer: Fiserv
Contact Detail:
Fiserv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP Head of Enterprise Merchant Relationship Management in Basildon, Essex
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Ace the Interview
Prepare for your interviews by researching Fiserv and understanding their mission and values. We recommend practising common interview questions and coming up with examples that showcase your relationship management skills. Remember, confidence is key!
✨Follow Up
After your interview, don’t forget to send a thank-you email! It shows your appreciation and keeps you fresh in their minds. We suggest mentioning something specific from your conversation to make it more personal.
✨Apply Through Our Website
Make sure to apply directly through our website for the best chance of getting noticed. We’re always on the lookout for passionate candidates who align with our values, so don’t miss out on the opportunity to showcase your skills!
We think you need these skills to ace VP Head of Enterprise Merchant Relationship Management in Basildon, Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in relationship management and how it aligns with Fiserv's mission and values. We want to see how you can bring your unique skills to the table!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your success in client engagement and retention. Numbers and metrics can really make your application stand out to us.
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t be afraid to share your passion for the fintech industry and how you can contribute to our team at Fiserv.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Fiserv
✨Know Your Client Inside Out
Before the interview, dive deep into Fiserv's client base and understand their needs and challenges. This will help you demonstrate your ability to build strong relationships and show that you're already thinking like a strategic partner.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully mentored teams in the past. Use specific examples to illustrate how you've inspired high performance and fostered a positive culture, as this aligns with Fiserv's values.
✨Bring Data to the Table
Since the role involves analysing client satisfaction metrics, come armed with examples of how you've used data to drive improvements in client engagement and retention. This will highlight your strategic thinking and problem-solving skills.
✨Stay Current with Industry Trends
Make sure you're up-to-date with the latest trends in fintech and payments. Being able to discuss these insights during your interview will not only impress the interviewers but also show that you're committed to delivering value to clients.
