At a Glance
- Tasks: Support HR initiatives and enhance employee engagement across the UK and EMEA.
- Company: Join Fiserv, a global leader in Fintech and payments.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Collaborative team with a focus on innovation and inclusion.
- Why this job: Make a real impact on employee experience in a dynamic environment.
- Qualifications: Experience in HR roles and strong knowledge of UK employment law.
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.
About the role
The Site HR Business Partner provides high-quality HR business partnering support to managers and associates across the UK, with additional support for Italy, Spain and the UAE. Working as part of the UK Site HR team, this role supports initiatives that strengthen employee engagement, manager capability, culture and compliance. The role partners closely with Employee Relations, Client HR Business Partners, HR Operations, Compensation and Benefits, Learning and Development, Global Mobility, Legal and other HR stakeholders. This role reports to the Senior HR Manager, UK.
What you will do
- HR Business Partnering and Employee Relations
- Act as the primary HR contact for designated UK client groups, including Sales and Relationship Management, Shared Services and Technology.
- Provide practical, commercially balanced and legally compliant HR advice to leaders and managers.
- Partner with the Employee Relations Specialist on disciplinary, grievance, performance, flexible working and long-term absence cases.
- Escalate complex or high-risk issues where appropriate.
- Support consistent application of HR policies and procedures.
- Coordinate with HR, Legal and HR Operations teams on legislative, policy and collective bargaining changes in Italy, Spain and the UAE.
- Support restructures, redundancies and organisational change across relevant EMEA locations.
- Maintain clear and accessible content on the UK HR SharePoint site.
- Site Engagement, Culture and Manager Capability
- Promote a positive, inclusive and high-performing culture.
- Drive employee engagement initiatives, including Your Voice action plans and recognition programmes.
- Support site leaders in Italy, Spain and the UAE on culture and people priorities.
- Coordinate local engagement events and activities.
- Identify opportunities to strengthen manager capability and employee experience.
- Learning, Development and HR Enablement
- Partner with Learning and Development and HR teams to identify training needs.
- Develop and deliver training sessions, workshops and manager briefings.
- Support employee relations training on policy application, conflict resolution and case management.
- Identify skills gaps and development opportunities.
- Data, Reporting and HR Operations
- Ensure timely and accurate HR data entry and reporting.
- Produce and analyse HR metrics, including employee relations activity, absence, flexible working, exit interviews and stay interviews.
- Use data and insights to identify trends and recommend actions.
- Partner with HR Operations to maintain efficient and compliant HR processes.
- Workforce Planning and Talent Management
- Support workforce planning, succession planning and organisational capability initiatives.
- Contribute to annual talent, performance and compensation processes.
- Support identification and development of key talent.
- Stakeholder Engagement and EMEA Support
- Build strong relationships with HR stakeholders, business leaders, site managers, CSR teams and Employee Resource Groups.
- Influence positive leadership behaviours and support proactive issue resolution.
- Partner across the wider HR function to deliver a consistent employee experience.
- Global Mobility and Internal Movement
- Support internal mobility and employee transfers between sites.
- Coordinate with Global Mobility teams on mobility-related queries in the UK, Italy, Spain and the UAE.
- Ensure mobility processes support both business and employee needs.
What you will need to have
- Experience in a generalist HR Business Partner, HR Manager or similar role within a global, matrixed organisation.
- Strong knowledge of UK employment law, ACAS Codes of Practice and employee relations best practice.
- Ability to provide pragmatic, risk-aware and commercially balanced HR advice.
- Strong stakeholder management and influencing skills.
- Excellent communication skills across leaders, managers and associates.
- Sound judgement, resilience, discretion and integrity.
- Strong organisational skills and ability to manage multiple priorities.
What would be great to have
- Experience supporting HR or employee relations matters across multiple jurisdictions, especially Italy, Spain and the UAE.
- CIPD qualification, equivalent HR accreditation or significant relevant experience.
Thank you for considering employment with Fiserv.
Locations
HR Business Partner - Supply Chain / FMCG in Basildon, Essex employer: Fiserv
At Fiserv, we pride ourselves on being a global leader in Fintech and payments, offering our employees a dynamic work environment that fosters innovation and collaboration. As a Client Success Lead, you'll have the opportunity to make a significant impact on customer engagement and retention while benefiting from our commitment to professional growth and a diverse, inclusive culture. With access to cutting-edge tools and a focus on employee development, Fiserv is an excellent employer for those looking to thrive in a fast-paced, rewarding industry.
StudySmarter Expert Advice🤫
We think this is how you could land HR Business Partner - Supply Chain / FMCG in Basildon, Essex
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Fiserv!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Fiserv.
We think you need these skills to ace HR Business Partner - Supply Chain / FMCG in Basildon, Essex
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Fiserv. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Fiserv and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Fiserv. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Fiserv's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Fiserv
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Fiserv.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Fiserv will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Fiserv and how you would contribute to adapting HR strategies.
