At a Glance
- Tasks: Engage with customers, resolve payment issues, and provide top-notch service over the phone.
- Company: Join Fiserv, a global leader in Fintech, connecting millions daily through secure transactions.
- Benefits: Enjoy flexible hours, unlimited holidays, competitive pay, and wellness resources from day one.
- Other info: Opportunities for training, career advancement, and participation in Employee Resource Groups.
- Why this job: Make a global impact while developing your skills in a supportive, diverse environment.
- Qualifications: Proficiency in computers, customer service skills, and a resilient attitude are essential.
The predicted salary is between 28800 - 43200 £ per year.
We\'re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\'re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Customer Success Agent
What does a successful Collections Customer Service Representative do? At Fiserv, a Collections Customer Service Representative is a key player in our commitment to supporting our clients\' financial services customers. You will provide exceptional telephonic service, engage with customers efficiently, and help resolve overdue credit card payments, embodying our client-centric approach. Your role is pivotal to upholding our mission of delivering excellence and inspiring trust.
What you will do:
- Handle inbound and outbound calls, providing brilliant customer service on behalf of our clients.
- Understand customer needs and provide account management solutions, processing changes to contact and payment details.
- Support customers throughout their account\'s lifecycle-from opening to closure.
- Complete payment solutions, including debit card handling.
- Solve problems and find positive outcomes for any customer-related issues.
- Operate within an FCA-regulated environment, aligning with Fiserv\'s expectations and client requirements.
What you will need to have:
- Proficiency in computer usage.
- Ability to thrive on flexible working hours.
- Customer experience skills to handle complex queries competently.
- Confident, empathetic telephone manner for challenging situations.
- Strong organizational skills to manage multiple systems while communicating effectively.
- Problem-solving skills to resolve complaints and find appropriate solutions.
- Drive to exceed performance metrics like quality, handling times, promise rates, and promoter scores.
- High attention to detail, adhering to processes and terms and conditions.
- Resilience to increased demand and changes.
What would be great to have:
- Previous experience in a collections or customer service role.
- Familiarity with FCA regulations.
- Ability to work in a fast-paced and dynamic environment.
- Excellent communication and interpersonal skills.
- Experience with handling financial transactions.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Customer Success Agent in Basildon employer: Fiserv, Inc.
At Fiserv, we pride ourselves on being a leading employer in the Fintech industry, offering a dynamic work environment that fosters innovation and personal growth. Our commitment to employee well-being is reflected in our comprehensive benefits package, including competitive salaries, flexible working hours, and extensive training opportunities. Join us in a culture that values diversity and inclusion, where you can make a meaningful impact while advancing your career in a supportive and collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Agent in Basildon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fiserv, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fiserv, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Agent in Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fiserv, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Fiserv, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fiserv, Inc.!
How to prepare for a job interview at Fiserv, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
