At a Glance
- Tasks: Provide top-notch support via phone and email for Facilities Service Desk.
- Company: Join a leading company in Facilities Infrastructure Services.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to develop your career in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference for clients.
- Qualifications: Strong communication skills and a customer-focused attitude.
The predicted salary is between 24000 - 30000 £ per year.
Company Information
The purpose of the Company is to provide organisations with Facilities Infrastructure Services to support their core business activities, notably:
- Facilities Services
- Information Technology and Communication Services
- Energy Management Services
The business aim is to be considered best-in-class and doing what we say.
Main purpose of Job
To be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the Customers, who will be located in a number of offices and warehouses throughout the country.
Description
- To communicate via telephone and email being both polite and helpful.
- To effectively chase updates from suppliers and customers.
- To manage and ensure completion of jobs within the given SLA.
- To manage scheduled tasks and book in with the relevant suppliers and customers.
- To run reports from the system when necessary.
- Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job.
- Other ad-hoc duties, as required by your line manager.
Key Tasks
- To communicate via telephone and email being both polite and helpful.
- To effectively chase updates from suppliers and customers.
- To manage and ensure completion of jobs within the given SLA.
Service Desk Advisor in Wokingham employer: FISCO (UK) LIMITED
As a Service Desk Advisor at our company, you will join a dynamic team dedicated to delivering exceptional Facilities Infrastructure Services across the UK. We pride ourselves on fostering a supportive work culture that values collaboration and professional growth, offering comprehensive training and development opportunities to help you excel in your role. Located in a vibrant area, we provide a stimulating environment where your contributions are recognised, making us an excellent employer for those seeking meaningful and rewarding employment.
