At a Glance
- Tasks: Communicate with customers via phone and email, ensuring polite and helpful support.
- Company: Join a dynamic team focused on delivering exceptional service.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Other info: Enjoy a fast-paced environment with diverse tasks and challenges.
- Why this job: Be the voice of support and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 22000 - 28000 £ per year.
To communicate via telephone and email being both polite and helpful.
To effectively chase updates from suppliers and customers.
To manage and ensure completion of jobs within the given SLA.
To manage scheduled tasks and book in with the relevant suppliers and customers.
To run reports from the system when necessary.
Utilise the integrated software application and any other systems/applications deemed necessary to carry out the requirements of the job.
Other ad-hoc duties, as required by your line manager.
Service Desk Operator: SLA-Driven Support & Comms in Winnersh employer: FISCO (UK) LIMITED
As a Service Desk Operator, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training and career advancement opportunities, all while being located in a vibrant area that enhances your work-life balance. Join us to be part of a team that values your contributions and encourages meaningful engagement with both colleagues and clients.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Operator: SLA-Driven Support & Comms in Winnersh
✨Tip Number 1
When you're prepping for that interview, make sure you know the ins and outs of SLA-driven support. Brush up on how to communicate effectively over the phone and via email, as this is key for a Service Desk Operator role.
✨Tip Number 2
Don't just wait for job alerts! Actively chase down opportunities by applying through our website. It shows initiative and helps you stand out from the crowd.
✨Tip Number 3
Practice your problem-solving skills. Be ready to discuss how you've managed tasks under pressure or met tight deadlines in previous roles. This will resonate well with the SLA management aspect of the job.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and what it takes to succeed, which can give you an edge in your application process.
We think you need these skills to ace Service Desk Operator: SLA-Driven Support & Comms in Winnersh
Some tips for your application 🫡
Be Polite and Professional:When writing your application, remember to keep it polite and professional. We want to see that you can communicate effectively, just like you would in the role of a Service Desk Operator.
Show Your Organisational Skills:Highlight your ability to manage tasks and meet deadlines. Mention any experience you have with managing jobs within SLAs, as this is crucial for the position we're looking to fill.
Demonstrate Your Communication Skills:Since the role involves a lot of communication via phone and email, make sure your application reflects your strong communication skills. Use clear and concise language to get your points across.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FISCO (UK) LIMITED
✨Master the Communication Game
Since the role involves a lot of communication via phone and email, practice your verbal and written skills. Prepare to demonstrate how you can be both polite and helpful in various scenarios. Think of examples where you've successfully resolved issues through effective communication.
✨Know Your SLAs
Familiarise yourself with what Service Level Agreements (SLAs) are and why they matter. Be ready to discuss how you would manage tasks within these timeframes and share any past experiences where you’ve successfully met or exceeded SLAs.
✨Get Comfortable with Reporting
The job requires running reports, so brush up on any relevant software applications you might encounter. If you have experience with similar systems, be prepared to talk about it. Show that you can analyse data and use it to improve service delivery.
✨Be Ready for Ad-Hoc Tasks
Flexibility is key in this role. Think of times when you've had to adapt quickly to changing priorities or take on unexpected tasks. Highlight your ability to manage multiple responsibilities while maintaining a positive attitude.
