At a Glance
- Tasks: Communicate with customers via phone and email, ensuring a helpful experience.
- Company: Join a supportive team focused on delivering excellent service.
- Benefits: Flexible hours, training opportunities, and a friendly work environment.
- Other info: Great opportunity for career growth in a dynamic setting.
- Why this job: Be the voice of the company and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
To communicate via telephone and email being both polite and helpful.
- To effectively chase updates from suppliers and customers.
- To manage and ensure completion of jobs within the given SLA.
- To manage scheduled tasks and book in with the relevant suppliers and customers.
- To run reports from the system when necessary.
- Utilise the integrated software application and any other systems/applications deemed necessary to carry out the requirements of the job.
- Other ad-hoc duties, as required by your line manager.
Service Desk Operator in Winnersh employer: FISCO (UK) LIMITED
As a Service Desk Operator, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. Our company offers comprehensive training programmes, flexible working arrangements, and a collaborative culture that encourages innovation and teamwork. Located in a vibrant area, we provide unique opportunities for career advancement while ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Operator in Winnersh
✨Tip Number 1
Practice your communication skills! Since the role involves a lot of phone and email interactions, we recommend doing mock calls or writing sample emails. This will help you sound polite and helpful when it counts.
✨Tip Number 2
Get familiar with the tools! If you know which software applications are used in the job, try to learn them beforehand. We can help you find resources to get up to speed, making you a more attractive candidate.
✨Tip Number 3
Show your organisational skills! During interviews, share examples of how you've managed tasks or chased updates effectively. We all know that managing jobs within SLAs is crucial, so highlight your experience in this area.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available there to help you ace the process.
We think you need these skills to ace Service Desk Operator in Winnersh
Some tips for your application 🫡
Be Polite and Helpful:When writing your application, channel that polite and helpful vibe we love! Make sure to showcase your communication skills, as this role is all about connecting with people via phone and email.
Show Your Organisational Skills:Highlight your ability to manage tasks and meet deadlines. We want to see how you can juggle multiple responsibilities while ensuring everything runs smoothly within the given SLA.
Familiarise Yourself with Software:Mention any experience you have with integrated software applications or similar systems. This shows us you're ready to hit the ground running and can adapt to our tools quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at FISCO (UK) LIMITED
✨Master the Art of Communication
Since the role involves a lot of communication via phone and email, practice your verbal and written skills. Prepare to demonstrate how you can be both polite and helpful in various scenarios. Think of examples where you've successfully resolved issues or assisted customers.
✨Show Your Organisational Skills
This job requires managing tasks and ensuring completion within SLAs. Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific tools or methods you use to stay organised and meet deadlines.
✨Familiarise Yourself with Reporting
Running reports is part of the job, so brush up on any relevant software or reporting tools. If you have experience with similar systems, be prepared to talk about it. If not, show your willingness to learn and adapt quickly to new applications.
✨Be Ready for Ad-Hoc Questions
The role may involve unexpected tasks, so demonstrate your flexibility and problem-solving skills. Think of times when you've had to adapt to changing circumstances or take on additional responsibilities. This will show that you're ready for anything that comes your way!
