Recovery Audit Services Consultant

We\’re excited to offer an exceptional opportunity within our supportive, highly professional services environment. As a Services Executive, you\’ll be instrumental in managing comprehensive recovery audits from initial kick off through successful completion and client handover. Working as a trusted advocate for our customers, you\’ll engage diplomatically with their supplier networks to identify and recover lost funds across diverse client portfolios. This role demands exceptional organisational and analytical capabilities to effectively oversee complex data management, reporting, and billing processes. This represents an outstanding opportunity for an ambitious finance professional to advance their career within our collaborative and expanding team. FISCAL Technologies offers world-class financial risk management software solutions that protect spend, significantly cut costs, and reduce supplier risk for organisations. With a 16-year proven track record, we deliver substantial ROI and payback to our customers within three months. We Are Looking For Someone With Background – We\’re flexible for candidates with: A proven track record of delivering audit projects – Driving value efficiently across multiple clients Or proven success in an accounts receivable (AR) / credit control role would also be applicable What You\’ll Be Doing Driving multiple audit projects with our customers Work independently to manage customer relationships and recover targeted overpayments for ongoing projects Manage statement requests, responses and recoveries of missed credits, overpayments and other value Analyse, review and provide proof for VAT recoveries to satisfy customers to adjust and recover Deliver services projects from initial kick-off through to completion and handover Conduct ad-hoc data review projects for customers, analyzing data and summarizing results, key trends, and high-risk areas Provide clear progress reports and summaries regarding recoveries for multiple projects Anticipate problem accounts and escalate towards suitable solutions promptly Conduct detailed reconciliations on large accounts to confirm errors and compile recovery back-up Communicate effectively via Teams and email with suppliers and stakeholders Manage customer meetings weekly to review updates, next steps, and actions Provide accurate forecasting to the Services Team Lead for monthly/quarterly reporting Collaborate proactively with other departments to ensure seamless service delivery Work closely with our productive commercial team in our Reading head office (3 days per week minimum as part of our hybrid working pattern) Key Skills & Experience: Confidence dealing with complex issues with suppliers while protecting client interests Ability to manage challenging situations and work with stakeholders to resolve projects Strong reconciliation skills with excellent attention to detail Advanced proficiency in Microsoft Office applications, particularly Excel Experience with ERP systems and related software Ability to present to clients using PowerPoint and Word effectively Strong time management skills with ability to handle multiple projects simultaneously Experience building client relationships and managing expectations Professional demeanour suitable for client-facing activities Personal Attributes: High level of integrity and discretion when handling sensitive financial information Commitment to continuous learning and professional development IT literate with ability to quickly learn new technologies and finance systems Strong understanding of managing customers throughout project deliveries Why Join Us? At FISCAL, you\’ll work with a talented team transforming ideas into innovative software solutions that address complex enterprise-scale challenges, protecting over £1.3 trillion of spend globally. Since our inception in 2008, operating in the \’Fintech\’ procure-to-pay risk space, FISCAL has grown to over 65 staff based in Reading, UK. You\’ll have the opportunity to make a significant impact, grow, be agile, collaborate, innovate, and enjoy your work. We believe in giving back, supporting our chosen charity, and organizing fun events for employees. Recognized multiple times as a great place to work, we are previous proud recipients of the Queen\’s Award for Innovation. Additional Benefits It\’s an exciting time to join FISCAL as we are expanding, giving you an opportunity to stand out and grow with us. We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to FISCAL is key to our success. We welcome people of different backgrounds, experiences, abilities, and perspectives. Competitive salary with commission & bonuses Hybrid working policy, with 3 days in the office (FTE 37.5 hours) 25 days Annual Leave plus 8 Bank Holidays 3 days additional annual leave over the Christmas period Additional holiday purchase scheme Perkbox WPA cash back health care plan Employer pension contribution and life assurance Free hot/cold drinks, fruit and snacks Inclusive employee recognition scheme with monthly gift voucher prizes Free, easy on-site parking Cycle to work scheme41bf1e1f-b16b-4260-a40a-17c77a06fd15