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- Tasks: Lead a dynamic team to transform customer relationships into strategic partnerships and drive revenue growth.
- Company: Join FISCAL Technologies, a trusted leader in fraud detection and accounts payable solutions.
- Benefits: Enjoy hybrid flexibility, executive support, and the chance to shape your team's success.
- Why this job: Make a real impact by architecting commercial operations and developing future leaders.
- Qualifications: 7+ years in B2B SaaS with proven leadership and a track record of exceeding targets.
- Other info: Be part of a collaborative culture that values diversity and inclusion.
The predicted salary is between 48000 - 72000 £ per year.
Are you a strategic commercial leader who thrives on building high-performing teams and driving measurable revenue growth? Do you get energised by transforming customer relationships into long-term strategic partnerships?
We are looking for an exceptional Head of Customer Account Management to lead our CAM team through an exciting period of transformation. You will be instrumental in implementing the systems, processes, and building team culture that protect and grow our customer base while establishing FISCAL as the indispensable partner our customers can’t live without.
This isn’t just about managing renewals – it’s about architecting the commercial operation. You will have the autonomy to shape strategy, the budget to enable success, and the executive support to make bold decisions.
What makes this role exceptional
- Strategic Impact: You will own the commercial strategy for our entire customer base. Your decisions will directly shape our growth trajectory, and your voice will matter. This is a genuine strategic role, not just team management.
- With identified expansion opportunities and clear pathways to growth, you will be working with a proven product in an established market – but with the excitement and agility of building something transformative.
Your Mission
- Transform engagement from reactive to systematic – establish the 120-day renewal protocol, value reporting frameworks, and executive engagement models that make every customer conversation strategic.
- Drive revenue growth – lead the Statement Reconciliation cross-sell campaign, qualify expansion opportunities, and convert pipeline at industry-leading rates.
- Protect strategic accounts – identify risks early, intervene decisively, and build unbreakable customer relationships through demonstrated value.
- Build executive partnerships – Support and drive your team to conduct C-level business reviews that position FISCAL as a critical business partner.
- Develop your team – coach, mentor, and inspire four talented CAMs to achieve their potential while fostering a culture of excellence and accountability.
You’re Perfect For This If You
- Have 7+ years in B2B SaaS or software with proven leadership experience building and scaling commercial teams.
- Can demonstrate consistent achievement of NRR targets above 105% and successful expansion revenue generation.
- Possess genuine executive presence – you’re as comfortable presenting ROI to a CFO as you are coaching your team.
- Think strategically but execute operationally – you build frameworks and then roll up your sleeves to prove they work.
- Are obsessed with customer outcomes and can translate product features into quantified business value.
- Love data but trust your instincts – you use metrics to inform decisions, not replace judgment.
- Thrive in dynamic environments where you can shape strategy and see immediate impact from your decisions.
Measurable Success
Clear targets, transparent metrics, and the tools to succeed. We are aiming for increased Net Revenue Retention, increased qualified pipeline, and increased commercial portfolio health. You will know exactly where you stand, celebrate wins as a team, and have the data to drive intelligent decisions.
No black box metrics or moving goalposts – just honest, achievable targets with the support to deliver them.
Leadership & Development
Lead a talented team of Customer Account Managers, coaching them to excellence while building the frameworks and processes that will scale as we grow. Deliver ongoing sales coaching to elevate the team’s commercial capabilities, including negotiation mastery, value articulation, and strategic deal management. You will create the playbooks, establish best practices, and develop the next generation of commercial leaders. This is a rare opportunity to build and scale commercial operations with proper investment, not just inherit legacy processes. You will have the resources and executive backing to do it right.
Why FISCAL Technologies
- Established market position: Our customers trust our fraud detection and accounts payable solutions – you’re building on solid foundations.
- Clear growth opportunity: identified TAM, plus multiple expansion vectors.
- Executive investment: Direct line to the ELT support for strategic accounts, and budget for enablement.
- Product strength: Customers rely on us to protect millions in revenue – our value proposition is proven and quantifiable.
- Team quality: Inherit a talented team of CAMs ready to be developed into commercial stars.
- Hybrid flexibility: Balance between collaboration in our Reading HQ and focused work from home.
Ready to Lead?
If you’re a proven commercial leader ready to build something exceptional, we want to hear from you. This is your opportunity to shape strategy, develop talent, and deliver results that matter.
Apply now with your CV and a brief note telling us about your most successful team achievement and the commercial framework you’re most proud of building.
FISCAL Technologies is committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background.
Applications close: 27th of February 2026.
Head of Customer Account Management in Reading employer: FISCAL Technologies
Contact Detail:
FISCAL Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Account Management in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. We want to show them that you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your pitch! You need to be able to articulate your value clearly and confidently. We suggest rehearsing with a friend or in front of a mirror until you feel like a superstar ready to shine in front of the interview panel.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. Plus, we love candidates who take initiative!
We think you need these skills to ace Head of Customer Account Management in Reading
Some tips for your application 🫡
Show Your Strategic Side: When writing your application, make sure to highlight your strategic thinking and how you've shaped commercial operations in the past. We want to see how you can drive measurable revenue growth and build long-term partnerships.
Be Specific About Achievements: Don’t just say you’ve hit targets; tell us about specific achievements that demonstrate your ability to exceed NRR targets and generate expansion revenue. Numbers speak volumes, so back up your claims with data!
Tailor Your Application: Make your application personal! Use the job description as a guide to tailor your CV and cover letter. Show us how your experience aligns with our mission and the role of Head of Customer Account Management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at FISCAL Technologies
✨Know Your Numbers
As a Head of Customer Account Management, you'll need to demonstrate your understanding of key metrics like Net Revenue Retention and expansion revenue. Be prepared to discuss specific examples from your past roles where you achieved or exceeded these targets.
✨Showcase Your Strategic Thinking
This role is all about shaping strategy, so come ready with ideas! Think about how you would transform customer relationships into long-term partnerships. Prepare to share your vision for the commercial strategy and how you would implement it effectively.
✨Demonstrate Leadership Skills
You’ll be leading a team, so highlight your experience in coaching and mentoring. Share specific instances where you developed talent within your team and how you fostered a culture of excellence and accountability.
✨Prepare for Executive Engagement
Since you'll be working closely with C-level executives, practice articulating value propositions clearly and confidently. Be ready to discuss how you would conduct business reviews that position the company as a critical partner, showcasing your executive presence.
