At a Glance
- Tasks: Own your customer portfolio and drive their success with our AI-driven software.
- Company: Join FISCAL Technologies, a profitable and innovative tech company in Reading.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a supportive team culture.
- Other info: Clear career progression from CSM to Head of Customer Success with coaching support.
- Why this job: Make a real impact by helping customers thrive and grow with our solutions.
- Qualifications: Two years in customer success or a similar role, with strong communication skills.
The predicted salary is between 49500 - 60500 £ per year.
Please note: this position is based at our HQ in Reading, United Kingdom – Full-time Hybrid Position.
Own your portfolio. Grow your career. You’ve spent a couple of years learning customer success. Now you want your own customers, a real say in how they grow, and a career that’s going somewhere. That’s this role.
Why FISCAL Technologies
We protect your spend. Our AI-driven software stops duplicate payments, fraud and supplier risk before they cost our customers money. We work with finance teams across UK local government, the public sector, and private organisations in the UK and US. We’re profitable, independently owned, and around 65 people strong. That means your work is visible to the leadership team, and you’ll have proper tools, data and support behind you. Growing our existing customers is at the heart of our plan, which makes Customer Success one of the most important teams in the business.
What you'll do
- You’ll be the trusted adviser to your customers, from the AP team using FISCAL every day to the Finance Director who signs the renewal.
- Help new customers go live and build confidence through onboarding and training.
- Run engagement calls and Success Reviews that show customers the value they’re getting.
- Keep a close eye on account health and act early when something changes.
- Work with your Commercial Account Manager to grow accounts with new modules, sites and licences.
- Bring the voice of the customer to our Product and leadership teams.
Your first year
You’ll start by learning our product and the world of Accounts Payable, shadowing calls and meeting your customers. By 90 days you’ll be running calls on your own and leading your first Success Review. By the end of your first year you’ll own a healthy portfolio and help shape how the team works, with your path to Senior CSM agreed.
What You'll Bring
- Around two years in customer success, account management, onboarding or a similar customer-facing role.
- Confidence on customer calls and a knack for building rapport.
- Clear, friendly communication and solid organisation.
- Comfort with data, and curiosity about how AI can make your work better.
- Experience with a CS platform, finance or Accounts Payable, or public sector customers is a bonus, not a requirement.
How you'll grow
Our career ladder runs from CSM to Senior CSM, Principal CSM and Head of Customer Success, and people do move up it. You’ll get coaching from our Principal CSM, a development plan in your first 90 days, and hands-on experience with AI-assisted ways of working.
What we offer
- 25 days’ annual leave plus bank holidays, and a holiday buy scheme.
- Hybrid working from our Reading HQ.
- Cycle to work scheme, free parking, drinks, fruit and snacks.
- Monthly peer recognition with prizes.
Want to know more about FISCAL Technologies? We’d love to show you our solutions in action!
Customer Success Manager in Reading employer: FISCAL Technologies Inc.
FISCAL Technologies Inc. offers a dynamic work environment where employees can take ownership of their portfolios and contribute to customer success. The company is committed to professional growth, providing opportunities for advancement within a supportive team structure. With a focus on AI-driven software that protects customer spending, FISCAL Technologies fosters a culture of innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FISCAL Technologies Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FISCAL Technologies Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FISCAL Technologies Inc.:Your cover letter is your chance to shine! Tell us why you want to work at FISCAL Technologies Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FISCAL Technologies Inc.!
How to prepare for a job interview at FISCAL Technologies Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
