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- Tasks: Drive client satisfaction and solution adoption for FIS Payments across Europe.
- Company: Join FIS, a leading fintech innovator shaping the future of payments.
- Benefits: Competitive salary, continuous learning, and a collaborative culture.
- Other info: Opportunities for career growth and community engagement.
- Why this job: Be a strategic partner in transforming the payments landscape and making a real impact.
- Qualifications: Experience in Client Success or Account Management within fintech or financial services.
The predicted salary is between 60000 - 80000 £ per year.
About FIS
As the world works and lives faster, FIS is leading the way. Our fintech solutions power the global economy, supporting the movement of money for financial institutions, corporates and governments across Europe and beyond. At FIS, inclusion, collaboration and innovation sit at the heart of everything we do. Our colleagues work together, deliver together, and celebrate success together. If you want to help shape the future of Payments in Europe, we’d like to ask you: Are you FIS?
About The Role
Based in London, the Client Success Manager (CSM) will play a critical role in driving client satisfaction, solution adoption, and long‑term value for FIS Payments solutions across European clients. Acting as a trusted strategic partner, the CSM ensures clients realise measurable business outcomes from their investment in FIS, aligning Payments technology capabilities with client objectives and regulatory, operational, and growth priorities.
About The Team
The Client Success Manager sits within the Client Success organisation, orchestrating the post‑sales experience for Payments clients across Europe.
The Team’s Focus Is On:
- Accelerating product adoption and value realisation
- Delivering measurable ROI aligned to client business outcomes
- Minimising churn and commercial risk
- Identifying expansion and growth opportunities across the Payments portfolio
What You Will Be Doing:
- Act as a subject matter expert in Payments, leading strategic, value‑based conversations with senior client stakeholders across Europe
- Build trusted, long‑term relationships and proactively engage clients across the full lifecycle to enable consistent value realisation
- Develop a deep understanding of client business goals, Payment’s strategies, and regulatory environments, translating these into joint success plans with clear milestones and measurable KPIs
- Collaborate closely with Sales, Product, Professional Services, Renewals and Support teams to deliver cohesive client outcomes
- Analyse client health, usage and adoption data to anticipate risk, improve adoption, drive outcomes and reduce churn
- Serve as a strategic advisor, bringing forward expansion and growth opportunities and supporting sellers with insights and recommendations
- Capture structured client feedback and influence product roadmaps in partnership with product management
- Act as a key contributor to the renewal process, clearly articulating the ongoing and incremental value delivered by FIS Payments solutions
What You Will Need:
- Experience in Client Success, Account Management, Client Service or similar roles within fintech, Payments or financial services
- Bachelor’s degree or equivalent relevant experience
- Strong understanding of Payments solutions, market trends, and challenges within the European financial services landscape
- Proven ability to articulate business and commercial value to stakeholders at all levels, including senior executives
- Strong analytical capability, with experience using tools such as Tableau or similar, and translating data into actionable insights
- Confident communicator with strong presentation and stakeholder‑management skills
- Collaborative mindset with experience working cross‑functionally across sales, technical and delivery teams
What We Offer You:
- A meaningful voice in the evolution of fintech and Payments solutions
- Continuous learning and development opportunities
- A collaborative, inclusive and high‑performance culture
- Opportunities to give back to the communities where we work
- A competitive salary and benefits package, aligned to the London market
Senior Client Success Manager – Payments Solutions employer: FIS
Contact Detail:
FIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Manager – Payments Solutions
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Senior Client Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of Payments solutions and market trends. They want to see that you can bring value to their team right from the start.
✨Tip Number 3
Prepare for those interviews! Research FIS and understand their products and client success strategies. Be ready to discuss how you can help clients realise measurable business outcomes and drive product adoption.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the FIS family and contributing to the future of Payments in Europe.
We think you need these skills to ace Senior Client Success Manager – Payments Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Success Manager. Highlight your experience in fintech and Payments, and don’t forget to showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about Payments solutions and how your background makes you the perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Analytical Skills: Since we value data-driven insights, make sure to mention any experience you have with tools like Tableau. Share examples of how you've used data to drive client success or improve processes in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at FIS
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payments solutions and the current trends in the fintech landscape. Being able to discuss specific challenges and opportunities in the European financial services market will show that you're not just familiar with the industry, but that you're genuinely passionate about it.
✨Build a Connection with Your Interviewers
During the interview, focus on building rapport with your interviewers. Ask insightful questions about their experiences at FIS and share relevant stories from your own background that demonstrate your ability to foster long-term client relationships. This will help you come across as a collaborative team player.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis tools like Tableau in previous roles. Bring examples of how you've translated data into actionable insights that have driven client success. This will highlight your analytical capability and your understanding of how to measure client health and adoption.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage client relationships. Think of specific situations where you've successfully navigated challenges or identified growth opportunities for clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.