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For Companies At a Glance
- Tasks: Lead client relationships and drive success for asset finance clients across Europe.
- Company: Join FIS, a leader in fintech innovation and client success.
- Benefits: Enjoy competitive salary, professional development, and a collaborative work environment.
- Why this job: Shape the future of asset finance while making a real impact on client success.
- Qualifications: Experience in client success and deep knowledge of asset finance required.
- Other info: Opportunities for travel and community engagement.
The predicted salary is between 60000 - 80000 £ per year.
As the world works and lives faster, FIS is leading the way. Our fintech solutions support critical financial infrastructure across global markets. Our teams are inclusive, collaborative, and driven by impact. If you want to help shape the future of asset and equipment finance across Europe, we’d like to ask you: Are you FIS?
About the Role
The Senior Client Success Manager (Asset Finance – Europe) serves as the primary client-facing lead for FIS’s strategic Asset Finance and Equipment Finance clients across European markets. This role acts as a trusted strategic partner to clients and a bridge between internal FIS teams and external stakeholders, ensuring that clients derive measurable value from FIS asset finance solutions throughout the client lifecycle. You will be responsible for driving client satisfaction, solution adoption, retention, and expansion within a portfolio of complex, high-value European asset finance accounts. This role requires strong knowledge of asset finance business models, regional regulatory considerations, and the ability to align FIS solutions to clients’ operational and growth objectives.
About the Team
The Client Success Manager is part of the broader Client Success organisation, responsible for orchestrating the post-sales experience for FIS clients. Within Asset Finance, the team partners closely with Sales, Professional Services, Product, Technology, and Support to ensure clients successfully implement, adopt, and optimise FIS solutions. The team’s priorities include:
- Maximising value realisation and ROI from FIS asset finance platforms
- Supporting client retention and renewal outcomes
- Identifying expansion and upsell opportunities aligned to client strategy
- Acting as a strong client advocate within FIS
What You Will Be Doing
- Client Leadership & Relationship Management: Serve as the primary point of contact for assigned European Asset Finance clients, building trusted, long‑term relationships with senior client stakeholders. Act as a strategic advisor to clients, understanding their asset finance portfolios, operating models, and regional market challenges.
- Strategic Client Planning: Own and maintain Client Success Plans aligned to client business goals, regulatory environment, and regional priorities. Proactively manage retention risk and identify growth and expansion opportunities within existing client relationships.
- Value Realisation & Product Adoption: Ensure clients achieve measurable business outcomes and ROI from FIS asset finance solutions. Drive adoption of platform capabilities supporting areas such as contract management, servicing, accounting, risk, and reporting.
- Cross-Functional Coordination: Coordinate across internal FIS teams (Sales, Renewals, Product, Technology, Support, Professional Services) to ensure a seamless and consistent client experience. Represent a unified FIS position during all client engagements and escalations.
- Client Engagement & Governance: Lead regular client touchpoints including operational check‑ins, service reviews, and strategic planning sessions. Partner with clients on discussions related to platform optimisation, regulatory change, transformation initiatives, and future roadmap alignment.
- Commercial & Contractual Management: Collaborate closely with Sales and Renewals teams to support renewal strategies, pricing discussions, and expansion opportunities. Maintain strong understanding of contractual obligations, SLAs, resourcing models, and commercial commitments.
- Account Performance & Health: Maintain visibility of account financial performance, including revenue, renewals, credits, and SLA performance. Monitor overall client health, proactively identifying risks, issues, and opportunities.
- Client Advocacy & Escalation Management: Act as the voice of the client internally, ensuring feedback influences product and service improvements. Manage and coordinate resolution of complex client escalations.
- Reporting & Documentation: Maintain accurate documentation and reporting within FIS systems to support leadership visibility and decision‑making.
What You Will Need
- Deep understanding of the full asset finance lifecycle, including credit application, underwriting, funding, servicing, collections, recoveries, remarketing, and end‑of‑term processes across indirect, direct, and lease portfolios.
- Knowledge of key operational and regulatory requirements specific to asset‑backed lending and auto finance (e.g., title management, UCC filings, dealer management, Fair Lending standards, repossession & remarketing compliance, loss‑mitigation practices).
- Familiarity with asset finance technology ecosystems, including loan origination systems (LOS), contract management/servicing platforms, payment processing workflows, dealer portals, and integration points across credit bureaus, DMV/title systems, and third‑party data providers.
- Proven experience in Client Success, Account Management, or Client Service within financial services or fintech.
- Experience working with European financial services clients, including awareness of regional regulatory and market considerations.
- Ability to articulate business and technical value to a wide range of stakeholders, from operational users to executive sponsors.
- Excellent communication and presentation skills, with confidence in complex client‑facing situations.
- Demonstrated ability to lead through influence and collaborate across cross‑functional teams.
What We Offer You
A career at FIS is more than just a job. It’s the opportunity to shape the future of financial technology within Asset Finance across Europe. At FIS, we offer:
- A voice in the future of fintech and asset finance innovation
- Continuous learning and professional development opportunities
- A collaborative, inclusive working environment
- Opportunities to give back to the community
- Competitive salary and comprehensive benefits package
This role may involve occasional travel across Europe to support client engagements.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Senior Client Success Manager (Asset Finance – Europe) employer: FIS
Contact Detail:
FIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Manager (Asset Finance – Europe)
✨Tip Number 1
Network like a pro! Reach out to your connections in the asset finance sector and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for interviews by researching FIS and its asset finance solutions. Understand their client base and be ready to discuss how you can add value. Show them you’re not just another candidate, but someone who gets what they do!
✨Tip Number 3
Practice your pitch! You want to convey your experience and how it aligns with the role of Senior Client Success Manager. Keep it concise and impactful – think of it as your personal brand statement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the FIS team.
We think you need these skills to ace Senior Client Success Manager (Asset Finance – Europe)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Success Manager role. Highlight your experience in asset finance and how it aligns with FIS’s goals. We want to see how you can bring value to our team!
Showcase Your Client Management Skills: In your application, emphasise your ability to build long-term relationships with clients. Share examples of how you've successfully managed client expectations and driven satisfaction in previous roles. This is key for us at FIS!
Demonstrate Your Knowledge: We’re looking for someone who understands the asset finance lifecycle and regional regulatory considerations. Use your application to showcase your expertise in these areas, as it will set you apart from other candidates.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FIS
✨Know Your Asset Finance Inside Out
Make sure you brush up on your knowledge of the asset finance lifecycle, including everything from credit applications to end-of-term processes. Being able to discuss these topics confidently will show that you're not just familiar with the industry but also ready to tackle the challenges clients face.
✨Build Relationships Before the Interview
If possible, try to connect with current or former employees on LinkedIn. Understanding their experiences and insights can give you a leg up in the interview, allowing you to speak more authentically about how you can contribute to client success at FIS.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate how you've handled complex client situations in the past. Prepare specific examples that highlight your problem-solving skills and ability to drive client satisfaction, as this role is all about building trust and delivering value.
✨Showcase Your Cross-Functional Collaboration Skills
Since this role involves working closely with various teams, be ready to discuss how you've successfully collaborated across departments in previous roles. Highlighting your ability to coordinate efforts and represent a unified position will resonate well with the interviewers.