At a Glance
- Tasks: Design and develop automation solutions to enhance service delivery in a global payments organisation.
- Company: Join a leading global payments company with a collaborative RPA team.
- Benefits: Enjoy 26 days annual leave, private medical insurance, and a flexible hybrid work model.
- Other info: Opportunity for continuous improvement and career growth in a dynamic environment.
- Why this job: Make a real impact by driving efficiency and innovation through automation.
- Qualifications: Experience with Blue Prism or similar RPA tools and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
We are currently hiring a Client Service Analyst – Robotic Process Automation (RPA) to join our growing team in Milton Keynes. This is an exciting opportunity to play a key role in delivering automation solutions that drive efficiency, reduce risk, and enhance service delivery across a leading global payments organisation.
Working within a collaborative and highly skilled RPA team, you will design, develop and support automation solutions using tools such as Blue Prism, partnering closely with business stakeholders to translate requirements into scalable digital workforce solutions. This is a hybrid role, offering flexibility between home and office working, with 37.5 hours per week, Monday to Friday, scheduled between 8:00am – 6:00pm.
What We Offer:
- Life insurance, income protection, critical illness insurance
- Annual leave, 26 days + bank holidays off
- Retail Discount
- Cycle to Work scheme
- Vehicle Breakdown cover
- Electric Car Scheme
- Dining Card
- Private Medical Insurance
- Dental Insurance
- Employee Stock Purchase Plan
- Pension
- Subsidized Onsite Canteen
What Part Will You Play:
- Translate business requirements into clear automation design documentation (PDD/SDD)
- Work within Blue Prism object and process design standards
- Ensure automation solutions are scalable, reusable, and aligned with governance frameworks
- Complete UAT (User Acceptance Testing)
- Validate automation outputs against defined acceptance criteria
- Assist with deployment planning and production releases
- Provide post-implementation support and issue resolution, investigate production issues and perform root cause analysis
- Monitor bot performance and identify optimisation opportunities
- Recommend enhancements to improve stability, efficiency, and throughput
- Maintain and utilize application and programming documents in the development of code
- Recommend changes in development, maintenance, and system standards
What You Bring (Including Any Qualifications or Minimum Experience):
- Experience working with Blue Prism or similar RPA tools
- Strong business process analysis and documentation skills
- Understanding of process improvement methodologies (Lean / Six Sigma beneficial)
- Ability to translate business requirements into technical solutions
- Strong analytical and problem-solving capabilities
- Effective stakeholder management and communication skills
- Experience in financial services or regulated environments
- Exposure to automation governance, risk, and controls
- Basic understanding of APIs, data integration, or scripting
- Blue Prism, Advanced Excel, Visual Basic, Advanced Visio, HTML, Advanced Word, PowerPoint
Additional Competency:
- Process optimization mind-set
- Attention to detail and quality
- Commercial awareness (cost vs benefit of automation)
- Collaboration across cross-functional teams
- Continuous improvement focus
- Blue Prism certification (e.g., Developer or Professional Developer)
RPA Solutions Analyst for Client Services in Milton Keynes employer: FIS
Join a leading global payments organisation in Milton Keynes as a Client Service Analyst – Robotic Process Automation (RPA) and be part of a dynamic team that values collaboration and innovation. With a strong focus on employee well-being, we offer an array of benefits including private medical insurance, generous annual leave, and a hybrid working model that promotes work-life balance. Our commitment to professional development ensures that you will have ample opportunities for growth and advancement in your career while contributing to impactful automation solutions.
StudySmarter Expert Advice🤫
We think this is how you could land RPA Solutions Analyst for Client Services in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to folks in the RPA space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your RPA projects or any automation solutions you've developed. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common RPA scenarios and challenges. Be ready to discuss how you've tackled similar issues in the past – it shows you're the real deal!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace RPA Solutions Analyst for Client Services in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the RPA Solutions Analyst role. Highlight your experience with Blue Prism and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about automation and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've solved complex problems or improved processes. We’re all about efficiency here at StudySmarter, so show us how you think outside the box!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at FIS
✨Know Your RPA Tools
Make sure you brush up on your knowledge of Blue Prism and any other RPA tools you've used. Be ready to discuss specific projects where you've implemented automation solutions, as this will show your practical experience and understanding of the technology.
✨Understand the Business Side
Since this role involves translating business requirements into automation solutions, it’s crucial to demonstrate your understanding of business processes. Prepare examples of how you've improved efficiency or reduced risk in previous roles, and be ready to discuss methodologies like Lean or Six Sigma.
✨Prepare for Stakeholder Questions
Effective communication with stakeholders is key in this role. Think about times when you've had to manage expectations or gather requirements from non-technical team members. Practise explaining complex technical concepts in simple terms to showcase your communication skills.
✨Show Your Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview that test your analytical and problem-solving abilities. Think through how you would approach issues like bot performance optimisation or troubleshooting production problems, and articulate your thought process clearly.
