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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage accounts for well-known banks.
- Company: Join FIS, a leading fintech company with a diverse and inclusive culture.
- Benefits: Enjoy competitive pay, life insurance, healthcare, and generous annual leave.
- Why this job: Be part of a vibrant team making a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fully paid training and excellent career growth opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About The Role
We have an amazing opportunity for vibrant, hardworking individuals to join our teams, providing excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.
What You Will Be Doing
- Answering customer queries
- Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
- Providing excellent customer services at all times while building and maintaining a professional relationship with customers
- Processing card payments
- Investigations into recurring issues
- Working with other internal teams to provide a streamlined experience for customers
What You Bring
- Customer service experience (face to face or telephone)
- An understanding of credit cards
- Excellent communication and listening skills
- IT skills
- Good level of spoken and written English
- An ability to work as part of a team
- Good telephone manner
- An ability to work under pressure and manage stress
- Customer focused and results-orientated
What We Offer You
- Unsociable hours allowance - An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
- Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided on-site where applicable
- MediCash Healthcare Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays with the option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay, Paternity Leave, Shared Parental Leave, Bereavement Leave, Dependent Leave
- Free onsite parking
- Subsidized Canteen
Customer Service Representative in Milton Keynes employer: FIS
Contact Detail:
FIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FIS and their fintech solutions. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your vibrant self shine through. FIS is looking for friendly and approachable individuals, so don’t be afraid to show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FIS team and ready to take on the challenge of providing excellent customer service.
We think you need these skills to ace Customer Service Representative in Milton Keynes
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any customer service experience you have. We want to see how you've handled queries and built relationships with customers in the past. Use specific examples to show us what you can bring to the team!
Tailor Your Application: Don't just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your understanding of credit cards and your communication skills, as these are key for the role. We love seeing candidates who put in the effort!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Your written application should reflect the friendly and knowledgeable vibe we’re looking for. A good balance will help us see that you’d fit right in with our team!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s super easy, and we’ll be able to track your application better. Plus, it shows us you’re serious about joining our awesome team!
How to prepare for a job interview at FIS
✨Know Your Stuff
Before the interview, brush up on your knowledge of credit cards and customer service best practices. FIS values candidates who can demonstrate a solid understanding of the industry, so be ready to discuss how you've handled customer queries in the past.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you would explain complex issues simply and effectively.
✨Be Customer-Focused
Prepare examples that highlight your customer service experience. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will show FIS that you’re results-oriented and truly care about customer satisfaction.
✨Stay Calm Under Pressure
FIS looks for individuals who can manage stress well. During the interview, be prepared to discuss how you handle high-pressure situations. Share specific strategies you use to stay calm and focused, especially when dealing with challenging customers.
