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For Companies At a Glance
- Tasks: Build strong client relationships and ensure top-notch service delivery in financial tech.
- Company: Join FIS, a global leader in financial services and technology.
- Benefits: Competitive salary, professional development, and a vibrant international work environment.
- Why this job: Tackle real-world challenges while collaborating with a passionate and fun team.
- Qualifications: 5+ years of experience, excellent communication skills, and a knack for problem-solving.
- Other info: Opportunities for career growth and a chance to make an impact in the industry.
The predicted salary is between 36000 - 60000 £ per year.
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
The Service Delivery Management (SDM) team is a globally distributed function, with SDMs located across EMEA, North & South America, and APAC, each supporting clients within their local region. We support customers in their use of Prophet Managed Cloud Services (PMCS), a risk‑based actuarial modelling platform used worldwide. Our SDMs act as the primary point of contact and escalation layer, coordinating service delivery, overseeing incident and service management, and engaging with technical, actuarial, product, and cloud teams across FIS. Through proactive engagement, regional expertise, and close collaboration with global support functions, the SDM team ensures a seamless and consistent client experience across all time zones.
About the role
The Service Delivery Manager (SDM) plays a critical role in building and sustaining long‑term, healthy relationships between FIS and our customers. Acting as the strategic bridge between the client and our operational delivery teams, the SDM ensures that communication, expectations, and service outcomes remain aligned throughout the client lifecycle.
The SDM holds end‑to‑end governance across all aspects of the services provided, including service management, incident and change management, continual service improvement, and overall customer satisfaction. They are instrumental in maintaining the highest standards of operational service delivery.
As the client’s advocate within FIS, the SDM serves as the Primary Point of Contact, coordinating and integrating the activities of all service disciplines required to deliver the contracted products, hosting services, and managed services. Their leadership ensures that services are delivered efficiently, transparently, and in line with client expectations.
What you will be doing
- Developing strong working relationships with client and FIS resources
- Successful service delivery - SLA achievement and high level of customer satisfaction
- Serving as an escalation point for critical service-related issues
- Monitoring overall performance of services
- Managing and communicating expectations internally and externally
- Managing the service component of the client relationship and facilitating meetings with key business areas to resolve specific issues
- Act as a point of focus for the delivery of the service and a point of escalation for operational issues and service-related enquiries
- Engage with Client to understand current and future business requirements
- Working with the client and operations teams to identify and manage service improvement activities
- Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services organization
- Ability to follow established best practices for service management and delivery
What you bring
- Either equivalent combination of education, training, or work experience or Bachelor’s degree in business or related field
- Communicates ideas both verbally and in written form in a clear, concise, and professional manner
- 5+ years of relevant experience
- Good command in English
- Excellent communication and interpersonal skills with the ability to develop and maintain relationships across various levels within the customer organization
- Ability to analyze and solve problems using learned techniques and tools
- Requires human relations, negotiation and documentation skills
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
- Flexibility, versatility, dependability
- Insurance experience is a plus
- Nice to have a technical background
What we offer you
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology
Service Delivery Management Analyst in London employer: FIS
Contact Detail:
FIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Management Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FIS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding FIS's culture and values. They love curiosity and collaboration, so think of examples from your past that showcase these traits. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your communication skills! As an SDM, you'll need to convey ideas clearly and build relationships. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the FIS family.
We think you need these skills to ace Service Delivery Management Analyst in London
Some tips for your application 🫡
Show Your Curiosity: When writing your application, let your curiosity shine through! Share examples of how you've tackled challenges in the past and what motivated you to seek out solutions. We love seeing that spark of interest in potential candidates.
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon unless it's relevant. We appreciate applicants who can communicate effectively, just like the role requires!
Highlight Teamwork: Since collaboration is key in our team, don’t forget to mention your experiences working with others. Share stories that showcase your ability to build relationships and work towards common goals. We want to see how you fit into our fun and collaborative culture!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you get the best experience possible. Plus, it shows you're proactive – a quality we value!
How to prepare for a job interview at FIS
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Management Analyst. Familiarise yourself with the Prophet Managed Cloud Services and how they impact client relationships. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare to demonstrate your ability to convey ideas clearly. Think of examples where you've successfully managed client expectations or resolved issues through effective communication. Practising these scenarios can really help.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges in service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you analyse problems and implement solutions effectively.
✨Build Rapport with Interviewers
Remember, this role is all about relationships! Try to connect with your interviewers by being personable and engaging. Ask them about their experiences at FIS and share your enthusiasm for working collaboratively within a team.